Abbeystead Holidays from £103

I appreciate the hotel is being refurbished but it currently is not 5*. Extra notes on Expedia booking not sent to hotel. Bathroom very tired condition. Room noisy and hot - no temp control. Offered a complementary drink as mentioned disappointment - house wine, lager, beer or soft drink … but no house wine available. I could go on! Positively … lovely comfortable bed, free safe parking, good breakfast and some friendly staff. This was our 3rd or 4th visit … won’t stay again until refurb completed.

Room was fine but we were missing a hand towel and there was a hair in the bed

bedroom tv was out of date so none of the apps worked. the tvs weren't tuned properly so most channels were missing. the internet seemed to be faulty so was connected via a different apartment. the connection was flaky, dropped out constantly. the kitchen amenities were basic, no cooking utensils. no soft lighting in living area only bright harsh kitchen lighting...had to use a lamp from bedroom, though no side table to put it on. windows are floor to ceiling and only roller blinds so you're either in blackout or a goldfish bowl . the window sills are metal, the building has no overhang, and windows are staggered so when it rained raindrops sounded like ball bearings hitting a steel tray, the sound seemed to amplify through the window frame by the bed, kept us awake half the night. batteries both tv remotes were dead, manager brought 2 other remotes, the batteries lasted five minutes and also died, had to buy our own. the listing for the flat suggested there was parking available, failed to mention the only parking was via another private company at £17 a night. flat itself is fine just needs a few basics fixing.

Worth its price, really close to the airport, clean and tidy

Room spotless and staff excellent