Ratings based on 74 verified reviews

4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from Vancouver

Posted 15-Aug-2019
Location location location !!!Literally just around the corner from the Guggenheim Museum this hostel is well located.However it is a hostel and hostels aren’t for everyone.Bring your earplugs and travel towel or pay the price for private room elsewhere.As hostels go this one is poshier than most with its own restaurant and bar,Very accommodating friendly staff.
5 out of 5
by a verified traveller

Posted 09-Aug-2019
Great location and an upmarket feel! Good facilities with lots to do on the door step!
5 out of 5
by a verified traveller

Posted 21-Jul-2019
Great position in Bilbao. Very close to the Guggenheim and a short walk to the city centre. Just around the corner from one of the airport bus bus-stops.
3 out of 5
by a verified traveller

Clean & comfy BUT one bad incident ruined it.

Posted 16-Jun-2019 on Hotels
Not a social hostel, don’t stay if you’re looking for a party or want to interact with people. It’s quite clean, but the bathroom could do with a floor cloth, it gets wet after people take a shower. Hair dryers are only located in the toilets on the 1st floor. I stayed in a 6 and 8-bed room (2 separate occasions within a week), beds were comfortable. What ruined it for me was my last day - I asked to do laundry (wash and dry), and had to purchase tokens from the counter. I only found out after running the dryer for a 40-min cycle, that “it’s been having some problems”. The staff promised that he’d help me “check on it” while I went for my walking tour - I returned 3 hours later after the walking tour and lunch, and it was still wet. I tried putting it in for another cycle, and it still didn’t work. They refunded me my money and I had to walk for 15-mins in the rain with my laundry to a self-service laundromat to dry it, as I had to leave early the next morning - this whole exercise wasted 2 full hours of my day. Had they told me the dryer wasn’t working (which he clearly knew because he said it’s been “having some problems”), I wouldn’t have done my laundry that day.
5 out of 5
by a verified traveller from Utah

Posted 10-Jun-2019
Nice little hostel in a great area. This was my first experience staying in a hostel. I would definitely stay here again. Very near the Guggenheim museum, with many dining options nearby. Staff was very friendly and made checking in and out very easy.
3 out of 5
by a verified traveller

Nice and clean but very uncomfortable beds

Posted 06-Jun-2019 on Hotels
The hostel is quite nice. It's very clean and the cafe on site had some really good pintxos for breakfast but the bed were painfully uncomfortable.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 31-May-2019
2 out of 5
by a verified traveller

Clean, but Staff could be more helpful & informed

Posted 29-May-2019 on Hotels
Definitely not a social hostel (they don’t organise any activities to encourage interaction, even at their bar next door, which is a pity) but it was relatively clean, and the beds were quite comfortable - would be better if they had a curtain to the bed. Also, on my last day, I did a round of laundry and the guy charged me 5€ for washing and drying a load... But failed to mention that the dryer was not working well until I asked them why it was still wet after the first round of drying (a 40min cycle). After 3 rounds of “drying”, they eventually refunded me the money and left me with a bundle of wet clothes, and the advice that the nearest autoservice laundromat is 20mins away. Luckily, Google turned up another laundromat that was a 10min walk away. Not impressed.
5 out of 5
by a verified traveller

Great Spot

Posted 11-May-2019 on Hotels
I chose this place because it is right next to the Guggenheim and it was a great decision. The hostel was remarkably clean and has a nice little kitchen and cool shared spaces. There is a lot of helpful information in front of the check-in desk and also lots of help behind the desk :) I recommend renting a bike at Tourne Bilbao and taking the Camino del Norte out to the beautiful coast. The ride is beautiful.
5 out of 5
by a verified traveller

Posted 09-May-2019 on Hotels
Perfect overnight stay, great position too. Very pleased.