Ratings based on 624 verified reviews

4.8 out of 5
76% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 08-Aug-2019
The friendliest staff I have met. Breakfast was an experience of its own every morning. Can’t ask for anything more
Comment from Hotel Management
09-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, Thank you for trusting Gran Hotel Domine during your recent stay in Bilbao. We appreciate your time in sharing with us your impressions. It is very encouraging to learn that you had a wonderful stay and that we have exceeded your expectations. We appreciate your warm compliments towards our remarkable and caring staff. We agree! Our delicious and nutritious a la carte breakfast accompanied by the best views of Bilbao is the best way to complete your Domine experience. We hope we have the opportunity to welcome you again soon for another memorable stay. Best wishes, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller

Posted 07-Aug-2019
Comment from Hotel Management
07-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Estimado Huésped, Agradecemos que haya elegido nuestro Gran Hotel Domine como su hotel en Bilbao y por dedicarnos su tiempo en evaluar su estancia. Es un orgullo saber que hemos cubierto sus expectativas y que ha disfrutado de una agradable y memorable experiencia con nosotros. Sería un placer darle la bienvenida de nuevo para brindarle otra maravillosa estancia. Un cordial saludo, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller

Posted 04-Aug-2019
Very clean, cool-looking hotel, good breakfast, great staff. Everything was quick and painless. Location is very convenient, too - right next to the Guggenheim museum, close to the center, yet easy getting in and out. There is a decent gym, rarity in the northern Spain hotels.
Comment from Hotel Management
05-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, We appreciate that you have chosen our Gran Hotel Domine as your hotel in Bilbao and for taking the time to evaluate your stay. It is a pleasure to know that we have met your expectations and see the good impression and how much you enjoyed being with us. It would be a pleasure to welcome you again to offer you another wonderful stay. We thank you on behalf of the entire team and we wait for you back. Best regards, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller

Posted 01-Aug-2019
Fantastic location for everything in Bilbao. Only downside were cocktails are very expensive!
Comment from Hotel Management
01-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, We appreciate the trust placed in choosing our Gran Hotel Domine as your hotel in Bilbao and for devoting your time to evaluate your stay. It’s a pleasure to know that we have met your expectations and that you have enjoyed a pleasant and memorable experience with us. It would be a pleasure to welcome you again for another wonderful stay. Best regards, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller

Posted 01-Aug-2019
Comment from Hotel Management
01-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, We appreciate the trust placed in choosing our Gran Hotel Domine as your hotel in Bilbao and for devoting your time to evaluate your stay. It’s a pleasure to know that we have met your expectations and that you have enjoyed a pleasant and memorable experience with us. It would be a pleasure to welcome you again for another wonderful stay. Best regards, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller

Posted 30-Jul-2019
Comment from Hotel Management
01-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Estimado Huésped, Agradecemos que haya elegido nuestro Gran Hotel Domine como su hotel en Bilbao y por dedicarnos su tiempo en evaluar su estancia. Es un orgullo saber que hemos cubierto sus expectativas y que ha disfrutado de una agradable y memorable experiencia con nosotros. Sería un placer darle la bienvenida de nuevo para brindarle otra maravillosa estancia. Un cordial saludo, Estitxu Etxebarria Garcia Guest Assistant
4 out of 5
by a verified traveller

Posted 23-Jul-2019
Location and views are unbeatable, very tastefully remodeled
Comment from Hotel Management
01-Aug-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, We appreciate the trust placed in choosing our Gran Hotel Domine as your hotel in Bilbao and for devoting your time to evaluate your stay. It’s a pleasure to know that we have met your expectations and that you have enjoyed a pleasant and memorable experience with us. We are eager to learn that our recent refurbishement in 2017 was to your liking! We have updated our rooms, common areas and services to offer our Guests an unforgettable experience, all of this wihout loosing the essence that caracterizes us! It would be a pleasure to welcome you again for another wonderful stay. Best regards, Estitxu Etxebarria Garcia Guest Assistant
5 out of 5
by a verified traveller from Seattle

Posted 22-Jul-2019
Fantastic location. Spectacular view from rooftop breakfast buffet. Great restaurants. The Beltz Restaurant was some of the best Basque food we had on our trip. Super friendly and attentive staff. Easy onsite valet parking. Comfortable and cozy room. We want to come back!
Comment from Hotel Management
22-Jul-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear Guest, Thank you very much for choosing our Gran Hotel Domine during your travel plans. We appreciate your time in evaluating your stay with us. We are excited to learn that you had a great experience and that you enjoyed every aspect of your stay with us! Our remarkable staff of well-trained professionals are dedicated to provide personalized loving care to our guests and assure them an unforgettable experience. We look forward to welcoming you soon for another fabulous stay! Warmest regards from Bilbao! Estitxu Etxebarria Garcia Guest Assistant
4 out of 5
by a verified traveller

Posted 20-Jul-2019
Comment from Hotel Management
22-Jul-2019 by Estitxu Etxebarria Garcia, Hotel Management
Estimado Huésped, Agradecemos que haya elegido nuestro Gran Hotel Domine como su hotel en Bilbao y por dedicarnos su tiempo en evaluar su estancia. Es un orgullo saber que hemos cubierto sus expectativas y que ha disfrutado de una agradable y memorable experiencia con nosotros. Sería un placer darle la bienvenida de nuevo para brindarle otra maravillosa estancia. Un cordial saludo, Estitxu Etxebarria Garcia Guest Assistant
3 out of 5
by a verified traveller from London

Posted 20-Jul-2019
Great central location. Very friendly and helpful staff. Amazing views from the 7 th floor on the Guggenheim, with very nice breakfast . BUT and it is a BIG BUT., the standard rooms are the worst that I ever remember , very small , and either you shut the curtains , claustrophobic , or you risk being seen by every one up and down the elevators and the next rows of rooms just few meters in front of you
Comment from Hotel Management
22-Jul-2019 by Estitxu Etxebarria Garcia, Hotel Management
Dear AJS, Thank you for trusting Gran Hotel Domine during your recent stay in Bilbao. We appreciate your time in sharing with us your impressions. It is very encouraging to learn that our central location, breathtaking views, delicious breakfast and the service of our caring and remarkable team were to your expectations. On the other hand, we regret that the room was not fully to your desire. Our hotel offers different room categories, from standard rooms to rooms overlooking the Guggenheim Museum and suites with private terrace, which are clearly specified in the various booking platforms. Our rooms overlooking the museum are very popular among our Guests, so we always recommend booking them in advance to ensure the best views. We would be pleased to aid you with a room that suits your needs for future bookings. We hope to have the opportunity to welcome you again. Warmest regards, Estitxu Etxebarria Garcia Guest Assistant