"Great new small hotel, extremely friendly staff,"
The hotel is brand new, nice, with a clean and modern decoration, very pleasant atmosphere, a kind of hostel feeling in luxury way, large driveway you may park for load/unloading, valet services and a parking very close by in a lot by the lake or indoor in the casino that is steps away. We come driving and arrived to be promptly welcomed with flutes of Prosecco and plates with Napolitan tapas, from cheese to, meats like charcuterie), check-in process fast and accurate, our bags transferred to the room in seconds.
Room was modern, big and confortable, we got one with a very large balcony to the lake. Breakfast is good, also the restaurant staff was very friendly. We had lunch also and found the food simple but well prepared and tasteful, choices from homemade pastas and sauces to fish and steak, but not many. Also restaurant main room is small, relying on tables at outside patio but was raining and was not a choice. We felt like it could offer more and better menu options to avoid guests having to go to Lugano for more special places to eat.
Hotel is not far from Lugano center across the lake, where best shoppings and restaurants are, we were driving but tried a transfer from the hotel referred driver, 50 CHD. To return, taxi cost prohibitive 140CHD. We decided to drive our car to the remaining of the trip, what was amazingly easy and pleasant.
Overall, place, location, and amenities are great, we would came back easily, specially if they install a fitness room there.
Traveller from Miami, FL