Some rooms old and some are refurbished. You have to pay extra for refurbished rooms. I don't like that. Also was charged $265 additional for hotel stay. The hotel said it was for partial payment due at check in. My Expedia receipt shows full payment through Expedia. We went back and forth until they finally admitted their mistake. It's been 2 weeks and still haven't received a refund. Hotel says it's in process. I will have to do a charge back.
Quite dispointed with the room view, very limited ocean view. Hotel service is just okay. I put remarks requesting for room in high floor, but they gave me low floor even they got rooms in high floor. I understand that there is no gaurantee, but i can see how they treat guests ' requests. With heart?
It's a great place to stay if you want to stay close to everything especially nightlife, the pool is rather small, some of the staffs werent really helpful especially if you request something extra (we requested a clothespin and they obviously didnt have). The hotel design was excellent and the rooftop bar is just a must visit best place to enjoy the view in Pattaya.
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