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ITC Grand Central, a Luxury Collection Hotel, Mumbai - Mumbai Hotels
Rating: 5.0 Stars
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ITC Grand Central, a Luxury Collection Hotel, Mumbai

287, Dr. Babasaheb Ambedkar Road, Mumbai - Map
"Great hotel in not so great location/neighbourhood"
Very young, courteous, professional, well trained staff all around; from the door entrance to front desk to restaurant and bar to room service and all facilities. Rooms are nice and clean but there seem to be an over aggressive pest control program in place. The first room they gave me had strong smell of pesticides, the next room they gave was fine. The shower in my room turned hot/cold every few minutes and even shut down on its own couple times. The showe tub was clean but looked a bit old and worn out in my room. The temperature was difficult to adjust- no matter what I set at, it remained cold at 22.5 C. Breakfast was included with my room rate and it was fantastic - one of the best. There were plenty of breakfast food options for the locals as well as foreigners. The staff at the restaurant was outstanding. The food and drink prices in the restaurant are very high and therefore perhaps the empty bars and restaurants despite hotel being full and despite the fact there are not many options for restaurants within walking distance of the hotel. I would think some reduction in prices would attract more people. One of the main asset of the hotel is its professional well trained staff all around the hotel. Two staff members, one duty manager Mr Prateek Gupta and a front desk associate Ms Prajakta were specially very helpful.
Traveller from New Jersey
The vibrant centre of Mumbai is now home to ITC Grand Central, Mumbai. We are conveniently located in the midst of the …More

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