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Although hotel nice and modern , found housekeeping staff unfriendly
We had no hot water the day of our departure. It took a while for them to fix it. Also customer service line was slow to answer calls.
From the manager Kevin to the doorman Mohamed, the hotel staff and facility is exceptional. This is my second stay and I see myself coming back every year.
We were a group of 11 persons made up of 2 separate bookings. We were told one of our bookings wasn't paid for after checking into our rooms. We asked to be no higher than the 4th floor and to be in rooms next to each other. We were given rooms on the 7th floor at opposite sides (a very long walk). ...
We stayed as a family. The room was clean and comfortable. The location is great. Its a 5 minute walk to the Blue Mosque - the other major sites are beyond bit walkable. Our main positive about the hotel, is the staff. They were all great. Especially, Yunis at reception, who was so helpful and friendly ...
Very beautiful hotel. Staff is cordial and efficient. Always calls you by your name. Lovely restoration of a grand hotel. Very close to all major attractions and shopping. Walking distance to most. Short taxi ride or others. Our room had a stunning view of the Golden Horn and panorama of the ...
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