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The hotel was handy due to being walking distance to Times Square, check in was really busy not enough staff on but staff very pleasant. They need to put a spare toilet tissue in room just a tip as a motel owner.
We were in New York to see several Broadway shows and visit museums, and the hotel was in the perfect location for both, plus the staff was attentive and the room very large and clean. The breakfast service was too slow because not enough staff on hand
Third time coming to NYC and staying at the Refinery. Twice was for my daughters birthday and both time they upgraded our room and left cupcakes and a note. They texted to me to make sure everything was ok both days. The beds are great, room decor is fabulous, and our room was really big. I wish ...
Small room but so quiet. Close to shopping and entertainment.
In town for a short visit ... great spot close to Times Square. Want to come back in summer for the roof top bar !
One of the most BEAUTIFUL hotels I've ever stayed at. Everything from its furnishings, decor, ambiance, and service--this hotel provides a unifying experience. My room was spotless, gorgeous, and was so inviting and cozy. I stayed here for a work trip, and after a long day at the Times Square offices, ...
Very attentive staff and beautifully decorated rooms made our stay very pleasant. We enjoyed the Clement bar and restaurant as well. It was nice to have a quiet restaurant available instead of needing to search out dining places when the weather was cold and blustery. We wanted to enjoy an afternoon ...
By far this is the best hotel experience I have ever had. The staff were amazing and the rooms outstanding. The courtesy car was a Jaguar--need I say more?? It is rare to find such exceptional service anymore in the hospitality industry. We will definitely be back.
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