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Gave it 4 out of 5. The staff were wonderful. They had a pleasant demeanor and were very helpful in answering our questions. Checkin was easy and took less than 5 minutes. They also provided us with extra amenities (razors, gels, etc). The room was clean, smelled good, was the perfect temperature, ...
I got to the hotel and there was no reservation, you have charged me and didn’t send the reservation to the Hotel. The people from the hotel tracked the reservation on line and gave an upgrade -after almost 20 minutes from arrival. Very happy with the hotel staff but I think it was very unprofessional ...
Booked the Omni last minute, then night we intended to stay. I saw the reviews and was a little worried, but it was a good rate and the last Omni we stayed in was a good experience. Valet were very pleasant, and check-in was quick and friendly. Our room was very clean, quite large and nicely appointed ...
The main issues with my stay were: 1) Elevators were slow and limited in number; 2) the hallway outside my room has a cleaning agent/dank smell and 3) NO HOT WATER the morning of my departure. Luckily the water wasn't frigid.
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