I was in another hotel and had a problem... my trip was extended but all the other hotels in this chain were full. My brand X hotel told me to vacate and there offered no help to locate another room in the area. The Arctic Club took me in on a moments notice, early in the morning, and even offered to go get my bag so I didn't have to miss any meetings.
Great staff, beautiful hotel and really fun accessories (like a french coffee press in the room).
I'm a fan and I'll be back!
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