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Staff was phenomenal. Onsen was clean and beautiful. Food was good. Only complaint is the comforters were very hot and room temperature was difficult to manage. But the experience was awesome and we'll be back
Would recommend hotel for location. Staff extremely helpful too with recommending ski school & several local restaurants which were great. Bathrooms are desperate for a complete refurb, showers are dreadful!
Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of ...
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