Lusaka Hotel Guide - 4 stars Hotels in Lusaka, Zambia

The bath tub was clogged and had to call the maintenance staff to sort out the problem. This is an housekeeping matter and should have been checked before the room is allotted to a client. Even the toilet flush is not proper. Also the mattress needs to be changed as it is old and not comfortable.

Amazing time short but sweet. Food was great. Nothing negative to say

We stayed for one night after flying into Lusaka en route to Liningtone. Staff were freindly and helpful, breakfast was good (we were too tired to bother with dinner). Everything was clean and tidy. Internet worked ok near reception. We would stay again.

A comfortable room and very clean. A typical 4* experience and friendly staff. Check in is a bit slow but otherwise no complaints

They waited for us when meal time approached. Wait time is at least an hour to prepare the food this is the norm for Zambia. Game drive was excellent. We didn't see the giraffes but that was the only one we didn't see. The guide recommended aug-oct as the best time to view game because the bush is low. Rooms have bed nets and bug spray. These chalets are in the wild so late at night the animals roam between the chalets. Roofs are thatched so definitely spray. All in all a great serene all around loving place to be. If you want to walk with the elephants you have to register early to plan for it. You can view the elephant orphans feeding from 11:30-12 each day.

room aircon not functioning so switched rooms OTHERWISE OK

Lusaka is a less-than-desirable place to be so it's nice to get away from that and stay somewhere that feels more like home in the west. It's a safe and comfortable hotel but quite clearly a little old and tired. You expect a lot from an InterContinental but you know you're not quite going to get the same standard in a place like Zambia, so we let them off where they were lacking, and we were fine with that. The most notable thing in this regard was that the staff were totally out of their depth. They were friendly and tried hard but simply didn't understand things that you would normally expect reception and restaurant staff to understand in a good hotel. No big deal, it just reminds you that you're in a backward country where standards in most things are low, including education. Probably wouldn't hurt to send committed staff to a busy city hotel in a western country just so they can see what their guests are used to.

Great location, right by the mall & walking distance to east park mall as well. Only 30 minutes from the airport. 10 minutes away from CBD. Very modern hotel with comfy beds.

The accommodation is spacious and modern. The single bedroom apartment boasts a table with chairs and plenty of room for eight people--you could have a dinner party! The apartment had a swimming pool shared with one other apartment. I didn't see that advertised so it was a pleasant surprise. There were no power failures during my 10-day stay although Lusaka tends to experience load shedding almost daily. Fallsway does have backup generators, although I can't say if they were used during my stay. Minor problems with an aircon unit and lack of a working safe were attended to reasonably promptly. The apartment layout is geared more towards modern looks than functionality--the cooking area was inefficiently designed and the ensuite washbasin had minimal space for toiletries. Not really a problem for a few days but it would become tedious for a longer stay. My biggest issue was the wifi. It struggled to connect devices--often taking 8 - 12 hours to connect! Once connected speed ranged from 1mbs (slow) to 8kbs (virtually stopped). If wifi is important to you, this is not the place for you, at least until they do something about it.