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The staff are friendly and helpful. Location is great with free shuttle bus to Heathrow, the City Bus station and the tube.
We spent the first week of 2018 here. The view across Westminster Bridge is beautiful. The hotel itself, and the staff that we interacted with were wonderful. The room was very modern and comfortable. You can walk to a great many attractions in central London, and you are a short walk from Waterloo ...
The location is great, it's in the heart of Covet Garden, close to everything. The room is standard in comparsion to European hotels. It's quiet, only saw other guests in the lobby and sometimes in elevator.
Tired and scruffy public areas, but the room was fine (once we got there, after a very long walk). Exec Lounge overcrowded, definitely below par. Long waits for lifts.
Great place to stay if you're going various places. It's right at Victoria station so easy access to underground and trains. No issues at all
Arrived on National Express from where they drop you it’s a good walk through a car park to access the hotel, or go into the airport and find the walkway, not clear if you had not been to this hotel before.
Used this hotel for a very early morning flight check in. The Shuttle bus starts just after 5am but runs only every 45 minutes. Impersonal high occupancy/turnover hotel.
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