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Got there early & was allowed to check straight in, they upgraded up to a executive superior room for free which was a nice treat! Great walking distance to the city & the beds are soooo comfy!
The hotel is in a pleasant location on the canal, right next to Leeds train station. There are several bars and restaurants on the doorstep and the city centre shopping area is a 5 minute walk.
From the moment I arrived I was greeted with very smiley staff. My room was on the 7th floor and as I’m afraid of lifts I asked a member of staff to accompany in the lift which he did. Five mins later had a phone call to say they had a room on the 1st floor I was delighted and the room beautiful ...
Asked for a quiet room but given a a room at the back of the hotel with a noisy generator outside. Asked for another room at the front. Reallocated room had not been properly cleaned. The toilet had not been flushed there were tea cup stains and I found hairpins in the bathroom. The heating had not ...
We had two rooms enabling us to stay with our two children. One room had a bathroom which had not been cleaned, with hair on the floor of the bathroom and in the plug hole, not acceptable! When reception were informed, we got a shrug of the shoulder and a response which implied that it was a known ...
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