Lovely hotel in a historic, beautiful building with modern and comfortable rooms. What is more impressive, however, are the staff who are all incredibly friendly, helpful and knowledgeable. Location is also great as it is within walking distance of the high street malls and many restaurants. Highly recommended.
The check in staff were very friendly and helpful. The room we had was very large and tidy, apart from in the wardrobe there were items of clothing that had been left. We took them to reception and the the staff said that housekeeping must have overlooked them. Our room wasn't cleaned for the 3 nights we were there. Now I keep the room tidy myself but it would have been nice to have had some clean towels and loo rolls.
The biggest issue though was the ventilation. There is no air-conditioning, or if there is it is doesn't work properly. We had to have the windows open to try and keep the temperature bearable in the night but as this hotel is on Deansgate and as it's in Manchester some nice soul was demonstrating their supercar at 3 in the morning and it was very noisy. I know this isn't the fault of the hotel but if the air-con worked we could have kept the windows shut.
I would stop at this hotel again, but I think it'll be for the Christmas markets.
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