We stayed in a 1-bedroom suite for 23 days.
The suite itself was spacious, modern and well-appointed, with ample storage for a long stay.
The mattress was harder than we would have liked it, even though we normally sleep on a firm mattress.
Room cleanliness was average at best. Bathroom doors particularly, stained with years of grubby fingermarks.
The pool was nice... plenty of sunbeds. The actual pool area could have been cleaner....glass tables never seemed to be cleaned, except for the gardening guy spraying a hose in their general direction, occasionally.
Although the gym looked very nice online, the only 2 weight resistance machines were out of order, for our entire stay. One had an 'out of order' sign the entire time, the other was worse than useless. Also...the AC was never on.
I enquired about it on my second day, and a note was scribbled on a piece of paper. I mentioned it again on our penultimate day, to be told. Ohhh... we'll get it fixed.
The location is good....just a couple of minutes away from baht buses to anywhere.
Breakfast was often chaotic....not enough tables and chairs, and tables not cleared quickly. Also.....food not replenished after 9.30 or so on many days.
The egg station consisted of a dish of cold fried eggs or cold omelettes. The buffet was just ok... nothing special.
The onsite convenience store is overpriced and understocked. However. there is a good 7-11 within a stone's throw of the hotel....just turn right out of the door
I have stayed at the Nova Hotel and Spa a few times now and always enjoyed my time at the hotel,great staff,great location and good service,only thing is price can be expensive and prices go up and down daily... Would stay again, they were doing some work on one of the room while I was there,I know this needs to be done and understand this,but sometimes the work began too early in the morning and so disturbed guests,
Would stay again,still my favourite hotel,but this is down to great staff,hotel is good,staff are great
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