Hotel Staff was very professional and helpful.
From Alicia at the Front Desk who was very polite & helpful, to the Bell Person (Rodolfo) who was very attentive to our needs; to Lazaro the Security Officer who was always there to lend a hand and suggest local restaurants.
Traveller from Falls Church, United States of America
Hotel on the beach in Cartagena. The Dann Cartagena Hotel, located right at the sea-front in the sector of Laguito, is the …More
The Hotel was an excellent stay. The rooms where clean and the staff was very friendly. For guest who only speak English they might struggle a bit, but with some basic Spanish they will be able to get around just fine. The only thing that I think this hotel could improve on is their Massage & Relaxation Service.
For those who are willing to experience Cartagena as a beach destination as well as a historical place, the hotel is just a 5-10min, $2 (yes, two US dollars) cab ride away from the Walled City. This way you can spend as much or as little as you want either enjoying the sun/walks on the beach, right out of the hotel or wandering the Walled City. The beach sand at Boca Grande is not the best but it's nice enough for a lazy day in the sun or walks.
It's much easier than the other way around (staying inside the Walled City and taking a cab to the beach).
I was tempted to cancel my reservation after I read the reviews of this hotel.. I had already paid for my reservation and was really upset to learn their no cancellation policy.. and then I was really surprised to find out that Expedia supported and enforced their policy when I called them over the phone. My overall experience at the Zalmedina was "okay". This is NOT a 4 STAR hotel.. Maybe a 3 Star on my standards..The hotel is conveniently located across the street from a fairly new Casino, plenty of restaurants and shops near by, and plenty of taxis all times of the day/ night which made it very easy to get around town. Taxi ride from the airport to hotel more less $20 thousand pesos = $7 dollars more less and $7 thousand pesos = more less $3 dollars to go to the Walled city.. inexpensive. Our room was clean and the staff were very pleasant and willing to help. There is no working elevator on the first floor which for us wasn't a big issue but could be for someone who is not willing to carry their luggage up the stairs.. the mattress was nice but the double bed was combined by two single beds and we found ourselves in the middle of the night being split apart as the beds came apart. There was a complimentary breakfast which was okay.. nothing to rave about.. your ordinary breads, fresh fruits, scrambled eggs.. The room could also use a dresser/ night stand to place our belongings. other than that it was clean, comfortable and I would stay there again if I needed to
It was a good experience at Intercontinental hotel. The rooms are spacious and modern, the hotel inside was also very modern and cleaned, including swimming pool and bars. The gym was very poor, very low number of options and it was built on a meeting room.
The food and the drinks were great but service very very poor. But, on friday when I asked for a drink that was on the list, they did not have it because were missing the ingredients, sunday asked for the same drink and still missing the same ingredient and on monday asked for a different drink and they were also missing ingredients for that drink. This together with the long waiting time was very annoying.
For the checkout, we called reception to prepare the bill to speed up the process, and when we came down nothing was done. I was being charged for the room when I paid everything upfront. But the biggest and uncomfortable mistake was when the lady suggested that I had a "visitor" with me and that I had to pay, when I reserve the room for two persons: myself and my fiance!
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