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Great food and restaurant service. Let down by mix up over check in times and inability to store my luggage, (a few hours prior). Simply placing my bags in the room (whilst being cleaned), would have solved the problem. Good overall, some staff however need training in customer service.
This hotel is a great place to stay close to all amenities ample parking around the area room was spacious and very clean
We spent the night in the beach house and was very surprised to find it was a lovely apartment and not just one room.Very well furnished and comfortable,we will definitely be returning.
Excellent,relaxed & personable. Minutes away from everything Whitby has to offer. Cozy room equipped with everything you need,good bar area,live music and you can bring your choice of food in with you! Definitely stay again
We stayed at Cross Keys for an overnight stop over en route to a stop further north. We found the staff friendly, the room was clean but basic. The shower was adequate but most definitely not a power shower. The breakfast was ok but wouldn’t win any awards for its size. The only big downside of staying ...
from the moment we rang the bell to the moment we left we felt valued. The staff were friendly and informative. The room was warm and comfortable and very clean. The breakfast was fantastic in taste and quantity. We would stay here again anytime and recommend the hotel to friends and family.
The hotel was clean and comfortable,the owners are having work done so looks a bit run down im sure it will look lovely after the work is completed,food was very good give you plenty to eat
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