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We decided to book a hotel in red deer even tho we are from Sylvan Lake to attend a date night at the heritage ranch. The Sheraton was the perfect location for this and what a wonderful stay right from check in to the spacious comfortable room. I would highly recommend this hotel
The elevator broke down while we were there. Not a big thing but was inconvenient. Coffee in room wasn't replaced for second morning. Found that annoying. Staff was friendly and helpful. If I ever have to go back to Sylvan Lake I would stay there again.
Great staff, had an issue and they rectified it on the spot very impressed. Amazing restaraunt and lounge, very comfy. Nice beds and updates to the rooms.. it is a dated hotel but they have upkept it well. The only thing I would have wanted improvement on is the shape of the shower.. the bathroom ...
We were surprised at the size and comfort of the room. It was very clean as well. The mattress was the only negative--soft and saggy. The room would have been perfect with a great mattress. Wonderful, friendly staff.
The room was clean and comfortable. The bathroom was clean. To my surprise they have really nice bathroom products for use ie: shampoo and body lotion. The pillows though soft were very dense and I found them not as comfortable to sleep on. But the overall experience was very positive.
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