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Room not ready on arrival as hotel full. Had to wait 40 mins for key. Would upgrade to superior room as ours small. Staff v good. V clean. Excellent location for all sites and shows.
Had a 13 hour layover to look forward to so booked into here for a place to sleep. Room was small but very comfortable and extremely clean! The shuttle wasn't very clear when trying to get to the hotel so took a taxi, but very easy early in the morning when I had to leave.
Good location and buffet breakfast, service from front desk staff and cleaning crew has lots of room from improvement. When I arrived for check in I felt like I was asking for a favour, not that I paid for it if you know what I mean. Overall hotel and room was always clean but were the little details ...
Short walk to Russell Square tube station and St Pancras Eurostar station. Several grocery stores and Starbucks nearby. Nice safe neighbourhood with many shops and restaurants. A perfect base for our self-catering holiday in London. The room was spotless, small as we expected, and the kitchen layout ...
We had a good time. All the necessary facilities for tourists are provided including drinking water and hot water. We are not starved because of the sumptuous b.fast at a reasonable price. The maintenance staff should investigate the problems reported. Room 107 had a water leak from the air conditioner. ...
Everything was perfect, good location. One problem was the pillows were terrible. Huge and hard. Most hotels have a choice on the bed. Bed a little hard also. Only complaint.
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