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Check in was easy and we were able to upgrade our room to one of the re-modeled rooms (highly recommended). Unfortunately work was being done on the pool, so we weren't able to take advantage of it. Breakfast times were inconsistent, but the food was great! We loved the pan dulce and the chilaquiles. ...
Wonderful place for sightseeing and safety however the hotel rooms are in need of improvement. Very clean and the 24hr room service is great. We came early at 7am and they let us check in early. Very grateful.
Excellent Hotel and BEST location. Staf is awesome. Steps to Juarez Theatre, Basilica de Nuestra Señora de Guanajuato, Universidad de Guanajuato, Alondiga de Granaditas....
The room is clean but a lot of the amenities are old and could use some remodeling and more comfortable beds. Oh, the wifi is not very reliable.
Great hotel, nice people but not very well organized. Front personnel booked a tour and did not pass it on to the tour company, and tried to blame them. No apologies were offered. I think they should've offered a complimentary SOMETHING for the horrible experience!
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