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The Hotel was a bit farther out than we had anticipated.( about 5Km) but transport links ie buses and metro are frequent and clean. The Hotel staff were very helpful and friendly, especially Gieeeli who went the extra mile to make our stay a very pleasant one
Didn't realise this was in the heart of the red light district. Dark hallways were off putting and censor lights were slow to come on. The room was small but comfortable and had everything required.
Stayed there 8 nights. Everything nice except the last 2 nights as the A/C not responding to the heat. Would stay there again.
From what I read about the all inclusive, there was access to food and drinks, also wakeup call, and fast track services. Food - finger foods that sit out all day. I ended up getting snacks at the airport gift store. Drinks are plentiful but I had a tough time drinking their OJ. Wine though was good. ...
We enjoyed our 2 nights at this hotel. The location was excellent - walking distance form the Prado Museum and other sites and near plenty of restaurants. Fasts check- in.
The staff were friendly and the room was nice and clean. Metro and city only a few mins away, so the location was very good. Would stay there again and recommend it to anyone.
First, Spanish employees would do better for guest if they knew even basic English.everyone should learn some Spanish b4 going. Enjoyed the hotel much. Round the clock coffee n fresh apples in lobby was great. Inenxpensive eats down the block for quick eats but just a pleasant walk through Palace ...
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