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We found the staff to be friendly, professional and responsive to our needs. We were only there for one day; however, we experienced front desk, breakfast buffet and utilized the shuttle bus to and from a concert. It was a very rainy evening and the staff went out of its way to make us very comfortable. ...
It was really nice. Right in the middle of downtown. Only complaint was they don't tell you about the $15 a night parking in the garage. And parking on the street you have to feed the meters.
To start the address is missing the "East" which is pretty important when in downtown Des Moines and there's bridges. Took us an hour to find the hotel so a bit stressed by the time we got there. It is super nice and very clean. Staff were very personable. There is an $18 fee for parking but it's ...
When I arrived they did not have my reservation. They had a room, so I took it. I was charged the normal room rate, and after checkout, I was charged again, for not showing up for mr reservation. Still waiting for refund.
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