We booked this hotel on Expedia and received a confirmation email. We showed up at night after a long (cancelled) flight, and the woman at the desk refused to check us in. Apparently the man who "handles" Expedia reservations was off for the day, and no one else at the hotel could confirm our booking. She would only give us a room for an additional $100/night, nearly double the rate we paid on Expedia.
We fought for the reservation to be honored, and it finally and begrudgingly was -- but that was the last thing we needed after a long, long travel day.
Thank you for not giving me a hard time about an early check-in! Everyone was as helpful as they could be. Jennifer was my first contact and very helpful. Carlos helped me and the front door security were helpful and pleasant. This hotel has hot water and I understand the locals may not be used to it but I'm glad it is available for most of us that come that are from the US. I loved the bathroom shower. Breakfast was provided but I never had a chance to eat it. After coming from another accommodation, I was beyond happy and satisfied with Holiday Inn Express.
"Nice hotel and friendly daft really close to the b"
The hotel is continently located across from the beach hotel staff very friendly. Great buffet, breakfast was the best. I will like to make suggestion our room looked like it can use an update. Closet an Bathroom were old.
Situated in Bocagrande, close to restaurants, casinos, discotheques and the exclusive avenue of San Martin where you can find …More
This is a nice hotel in Bocagrande, our room was clean and staff were very helpful.
When you want to away from craziness of the town, you can go to the rooftop deck and relax for a while.
The hotel itself is very quiet, however, super massive bass sound from this party town might bother you til early morning.
ATM, 24hrs market and good restaurants are nearby.
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