Room was located over pizza hut and always uncomfortably HOT, kept windows open at all times but street noise was very loud and made sleep impossible. Small room, not pleasant. Also 2 vwry small elevators for entire property. We were on the 6th floor in the worst possible location. I feel this was because we booked tbru Expedia. Also hotel fees were DOUBLED for no reason.
Comment from Hotel Management
03-Mar-2019 by RT, Hotel Management
Dear Mrs Foley,
Thank you for taking the time to complete our online resident satisfaction survey.
I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies.
I would like to assure you that I have personally addressed these issues with our housekeeping and maintenance managers.
Dear Mrs Foley, I would like to assure you that these are isolated cases and are not indicative of our usual service standards. We do hope you will give us another opportunity to change the impression you have of us.
Please feel free to contact me directly for your future bookings, so that I can personally look after your stay.
Once again, thank you for your valued feedback. From all of us at Citadines Les Halles, we look forward to welcoming you again at any one of our serviced residences.