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Using Expedia.co.uk


What system requirements do I need to run this Web site?


  • A computer running Internet Explorer 6 or higher or Mozilla Firefox 2.0 or higher.
  • For optimal screen resolution, set your monitor display to 1024x768. Expedia will run on smaller resolutions, but you may need to scroll web pages left to right to see all the information.


What is a "cookie" and what should I do about cookie warnings?


A cookie is a tiny packet of information passed between your browser and a Web site such as Expedia.co.uk. Expedia.co.uk uses cookies to verify your identity and the fact that you're properly signed in. Each time you make a request to Expedia.co.uk, a cookie attaches itself to your message like a name tag. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again. To use Expedia.co.uk, it is necessary to accept cookies.

If you would prefer not to receive a warning every time Expedia.co.uk sends a cookie to your browser, you can deactivate the warning message. Directions for some popular browsers follow:

Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click the "Always accept cookies" option.

Microsoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click Apply, then click "OK."

Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the "Show an alert before…" box on the Protocols tab, clear the "Accepting a cookie" box.

Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either "Accept only cookies that get sent back to the originating server" or "Accept all cookies." Be sure to clear the "Warn me before accepting cookies" checkbox.

AOL: On the Preferences menu, click the Advanced tab. Clear the "Warn before accepting 'cookies'" box.


Is my credit card number safe?


Expedia.co.uk uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the Expedia.co.uk travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.


Can I use a credit card with an international billing address?


In most cases, you can use a credit card with a billing address outside the United Kingdom. But due to technical, regulatory and/or other limitations, we currently do not support foreign billing addresses from all countries. We do update our system periodically, so please check back if your country is not currently supported.

There are also certain travel items (e.g., cruises) that cannot be booked with an international billing address. If you are unable to select the "Non United Kingdom billing address" radio button on the Billing and delivery information page, you will not be able to use a credit card with an international billing address.

At this time, you will not be able to book flights with your non United Kingdom credit card.


How can I change the font size of the pages using my browser?


If you are using Internet Explorer 5, select "Options" from the "Tools" menu, click the "Accessibility" button, and check "Ignore font sizes specified on web pages". If you do that, you can set your font size to "largest", making it easier to read.


How can I suggest an improvement for the Expedia.co.uk Web site?


Fill out our Feedback and Comments on Expedia.co.uk Form. We appreciate your feedback.


Why does nothing happen when I sign in? When I sign in to Expedia.co.uk, the screen flashes, and then returns to the Sign In page.


This problem can be caused by one of the following:

  • Your User name or password is typed in incorrectly, or you've forgotten the ID or password you created for Expedia.co.uk.
  • Your Web browser does not support the Secure Sockets protocol (used to create secure connections on the Web).
  • Your Expedia.co.uk account is not set up correctly.

Check to be sure you've spelled your User name and password correctly. If you've forgotten either or both, you can use our Password, User name, and Account Questions form to get the information you need.

Some browsers do not support secure sign in. If you are using a proxy server to access the Internet, the proxy server may not support secure sign in. (In other words, if you are not directly connected to the Internet and are going through a gateway or firewall, you may not be able to use secure sign in.) Try signing in again, but this time click the without a secure connection link.

To avoid problems, it is recommended that you use the most current version of your preferred browser.

If you suspect your account has not been set up correctly, please fill out our Password, User name, and Account Questions form.


Why am I having trouble finding hotels and purchasing tickets? I'm getting messages such as "Illegal Operation," "General Protection Fault," and "Multipart."


These errors indicate that you may be using an unsupported Web browser or that your browser is configured incorrectly. Refer to the FAQ about system requirements to find out what browsers Expedia.co.uk supports. Refer to the Help menu on your browser for information about proper configuration.


When I try to print out my itinerary, I get up to 20 pages. Can you help me only print out the pages I need?


This problem occurs with certain versions of Netscape Navigator. We suggest visiting our site using the most recent version of either Microsoft Internet Explorer, available for downloading, or Netscape Navigator, also available online.