Grand Hotel
"Krakow hotel, 100 metres from city centre"
Location
This grand 19th-century hotel, with a period interior, is situated 100 metres from the city centre and St Mary’s Basilica.
See this hotel on a mapProperty Amenities
Guests can dine under chandeliers at Mirror Hall, enjoy rose ice cream in the Vienna Café, or drink at the Café Bar Strauss.
More hotel informationGuestrooms
Guestrooms with traditional decor in rich colours and parquet flooring have satellite television, minibars and bathrobes.
More room informationHotel review summary of Grand Hotel, Krakow Hotel
| Overall satisfaction | 85% of travellers (46 of 54) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.4 | 4.5 | 4.6 | 4.2 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Grand Hotel in Krakow
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 2.0 |
Strengths and weaknesses
Stately hotel with most staff being very very helpful. Food was excellent. Incredible efforts to maintain the beauty of the building although some updating is needed with rooms, especially older beds must be replaced. If you like the feel of stepping back in time and admire the beauty of early 1900 or before architecture, it would be worth it. But don’t make the mistake of turning on the TV and trying to navigate channels that you may end up paying for, especially movies you never watched. The gal at the front desk was inflexible on removing it from the bill.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 3.0 | 4.0 | 4.0 |
Grand Hotel Krakow
The location near the main square was excellent. The front desk needed someone who was a bit more fluent in English and beef up there concierge assistance. The breakfast was so-so. We took the hotel drivers to the Salt Mines and Auschwitz and Ted was great. The first room we received was about a block walk from the front desk winding around and around taking 2 elevators. We said it was not adequate and they gave us a closer room to the elevator lobby. Check out the location of your room before taking your luggage!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 4.0 | 4.0 | 4.0 | 3.0 |
Disappointed
I was quite disappointed. Although requested a non-smoking room the room we were given reeked of smoke. At least 3 nights we did not get a turn-down service. Tea/Coffee facilities would have been an asset to the room. Hotel decor was very nice and staff very helpful
