Secrets Capri Riviera Cancun All Inclusive
Beachfront adults-only spa resort in Mexico
Pristine Beach
Set between 2 towns on Mexico's Caribbean Sea—Cancún and Playa del Carmen—this lush, 29-hectare (71-acre) resort is located on a 305-meter (1,000-foot) stretch of white-sand beach.
See this hotel on a mapAll-Inclusive resort
Meals at 6 restaurants, 5 bars, pool and beach concierge service, floor concierge services, sports from windsurfing to tennis, plus live entertainment are among amenities included in the Secrets Capri room rate.
More hotel informationView balconies
All 290 guestrooms at Secrets Capri Riviera Cancún have furnished balconies or patios with views of green gardens or blue sea. Marble floors and bathrooms, jetted tubs, and concierge service add luxury touches.
More room informationHotel review summary of Secrets Capri Riviera Cancun All Inclusive, Playa Del Carmen Hotel
| Overall satisfaction | 95% of travellers (428 of 446) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.7 | 4.8 | 4.9 | 4.7 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Secrets Capri Riviera Cancun All Inclusive in Playa Del Carmen
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 2.0 | 3.0 | 3.0 |
wasn’t impressed,and will not go back
My husband and myself booked our honeymoon here at secrets. We had seen that it appeared to be a highly graded all-inclusive. We were very shocked and disapointed in our desision. The resort is extremely small, one main lobby. This rendered us and many other guests aimlessly walking around looking for entertainment. There was none. There was two small bars,one tiny giftshop, and one random ping pong table. There was no nightlife at all. Our room sat near a septic tank. The "jacuzzi" was a tiny bathtub with two tiny jets facing a wall. The drain in the shower did not drain so if you are the second person in the shower, you stood in the other persons shower water. There were dead roaches in the hallway outside of our room. The food was horrible. Only one buffet for bereakfast, which as definitly subpar. The rest was ala-carte, no choices and again awful. Other resorts offer non-stop food and entertainment, not this one. The spa was good though we did enjoy that. The staff are friendly but not very engaging. Again we expected much better from this resort. We have been on many all-inclusives and this one did not rate.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Can’t wait to go back !
Our stay was FABULOUS! The hotel was beautiful, the staff polite, friendly and fast moving to satify your every desire. I especially loved the 24 hour room service. Each morning at 6am we would order our coffee, juice and pastries, our order would be at our door in less than 12 minutes! And with a smile, perky and polite. Every day on the beach the service there was every 5 minutes, you didn’t have to get up for anything, not even lunch, if you wanted it there they would bring it to you! There was also entertainment each night, so much fun. There was 5 different restaurants to choose from, my favorites were, breakfast-fabulous!, and the Italian restaurant-wonderful! One note, this is a private away from the hustle & busle of nightlife-just what we wanted! Downtown Cancun is 45 minutes away,
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Birthday Getaway
I was looking for a romantic getaway to celebrate by husband’s birthday and Capri Secrets was the perfect place. The food and the service was fabulous. They even decorated our room with balloons, birthday card and a bottle of champagne. The spa was wonderful. We had an ocean front room and it was so relaxing to see and hear the ocean from our room. The beach is very clean and is soft white sands. We went at the end of October which is a perfect time to go as it wasn’t crowded at all. We can wait to go back to Capri Secrets again!
Hotel Themes
Promotions
Honeymoon and Anniversary Offer
Guests celebrating their honeymoon or anniversary receive the following:
At time of booking, guests must enter "honeymoon" or "anniversary" in the Special Requests box to receive this promotion. When indicating "Traveler and room preferences" during booking, click on the link that says: "I have a special request."
Breakfast reservations must be made in advance with the concierge. Wedding certificates required upon arrival.
Unlimited Spa Package
Book a stay in a qualifying rate category for travel now - December 23, 2009 and receive up to four spa treatments per person per day, including body massages and hydrotherapy.
Does not include facials manicures and pedicures. Maximum 25 minutes per treatment. Reservations must be made through the Spa Concierge upon arrival. Not combinable with any other promotion, including resort credits. Health restrictions may apply. All services must be listed on the Spa Menu at the resort.
Holiday Sale/New Year’s Sale
Book a stay October 22 – November 5, 2009 for travel November 27 – January 6, 2010 and receive one US$200 resort credit per room, per stay, applicable as follows:
Resort credit is not redeemable for cash and is nontransferable. Credit is not combinable with any other resort credit promotions.
