Copthorne Hotel Plymouth
Business-friendly Plymouth property with a restaurant
In the city center
Centrally located in Plymouth, this property is near University of Plymouth and Charles Church. Another nearby point of interest is Elizabethan House.
See this hotel on a mapHotel restaurant
Copthorne Hotel Plymouth provides a restaurant, a bar/lounge, and a fitness facility. Other amenities include wireless Internet access (surcharge) and wireless Internet access.
More hotel informationWireless Internet
Guestrooms have sofa beds, satellite television, and high-speed (wired) Internet access (surcharge); rooms also include coffee/tea makers, shower/tub combinations, and hair dryers.
More room informationHotel review summary of Copthorne Hotel Plymouth, Plymouth Hotel
| Overall satisfaction | 83% of travellers (10 of 12) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 3.7 | 4.3 | 3.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Copthorne Hotel Plymouth in Plymouth
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 3.0 | 3.0 |
Copthorne Hotel Plymouth
The Plus point is the location at the top of the shopping mall in the centre of Plymouth, The real negative point is the lack of parking and the appalling traffic problems as a whole in getting to the Hotel. I had to pay to park in Sainsburys carpark and drag my luggage to the reception on the first floor to find out that parking was extreamly limited and none was availble, this was at 2.00pm on a saturday afternoon. My car had to be parked in three different carparks because all local carparks had a maximum 2 hr stay. Overall this hotel apart from the parking is in a real tired state of repairs, I would rate this hotel a 3 star rather than a four, and thats being generous
Comment from the hotel's management
Posted: 15-Oct-09Dear Guest, Thank you for your review regarding your recent stay here at the Copthorne hotel Plymouth. I am sorry to hear that you experienced problems accessing our car park and securing parking for your stay. We are grateful for any feedback and I have passed your comments on to our senior management team for review. With regards to your comments about the hotel decor, we recognise that some areas of the building are looking tired and are working towards improving this soon. I do hope you decide to return to the Copthorne hotel Plymouth in the future. Thanks again for your review. Kind regards
Claire W, Revenue Supervisor
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 4.0 | 4.0 |
Good Trip
Good hotel, although must say there are loads of hidden charges that one should be aware. Like the newspaper in the morning, which is complimentary in most hotels - I was charged for it. But clean room and good service. Close to city centre and the HOE is walking distance from there. so proximity to things is very good. My wife liked it a lot.
Comment from the hotel's management
Posted: 3-Sep-09Dear Guest, Thank you for your positive comments regarding your recent stay with us at the Copthorne hotel Plymouth. It is always great to hear feedback and I am very pleased you and your wife enjoyed your visit. With regards to the newspaper charge you were not informed of, I have forwarded your comments to the relevant department for review to ensure that guests are made more aware of such charges. Thank you again for taking the time to review your stay and we look forward to welcoming you back soon.
Claire Webb, Act. Revenue Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 3.0 | 1.0 | 2.0 | 1.0 |
Needs major improvement
The property is tired and shabby. The beds are only full size, no queens or kings. There is no airconditioning, requiring the window to be open and it is very noisy outside. The drapes are torn, the carpet was worn, there was mold in the bathroom, and the shower curtain rod was practically rusted through. Additionally, there was a sign in the bathroom to keep the door closed when using the shower, or the fire alarm would sound. There are two eleavator units, but only one works. At best this is a two star property.
Comment from the hotel's management
Posted: 3-Sep-09Dear Guest, Firstly, I would like to thank you for posting a review of your stay here at the Copthorne hotel Plymouth. As a hotel, we are very interested in guest feedback and appreiate the time you have taken to do so. I am sorry to hear that your stay was not a positive experience and I have forwarded your comments to the relevant departments for review. With regards to the guest lift that was out of service during your stay, I apologise for any inconvenience this may have caused but can now confirm that it is back in use. I do hope you decide to return to the Copthorne hotel Plymouth again in the future and I thank you again for your comments. Kindest Regards Claire Webb Acting Revenue Manager
Claire Webb, Acting Revenue Manager
