Best Western Convention Center Hotel
New York hotel a half-block from Javits Center
Near Hudson River
Just east of Javits Convention Center and the Hudson River, this New York hotel is in the now-peaceful neighborhood once known as Hell's Kitchen.
See this hotel on a mapLight breakfast
A complimentary Continental breakfast is served daily. Complimentary wireless Internet access is available in the lobby and breakfast room.
More hotel informationWi-Fi included
Guestrooms at this Best Western feature complimentary wired and wireless Internet access. Rooms include desks with ergonomic chairs, two-line phones, and safes.
More room informationHotel review summary of Best Western Convention Center Hotel, New York Hotel
| Overall satisfaction | 80% of travellers (83 of 103) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 3.8 | 4.1 | 3.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Best Western Convention Center Hotel in New York
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 4.0 | 4.0 |
Near to Javits, Penn Station
The hotel is small in total rooms but modern, and very convenient to the Javits. Rooms are big for a moderately priced New York Hotel. Staff are very helpful. Parking 1 block away has a hotel discount on an underground parking garage.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 2.0 | 3.0 | 2.0 |
Disappointing, at best
I just returned from spending Labor Day weekend there. This was a last-minute trip to see the US Open with my teenage son. I saw the Best Western logo and figured it couldn’t be too bad. There is minimal and sometimes absent night security. Anyone could get into the hotel hallways with ease. And this isn’t a safe part of town at night. It is 1 – 2 blocks from the Port Authority bus terminal and there were lots of down-and-out and/or homeless and/or doped up people in the area. [We walked by it 2 – 3 times/ day to get to Times Square or the subway.] There is construction noise. The night we arrived, there was a 2 inch deep and 4 – 5 feet long mud pile at the front curb which unsuspecting passengers stepped into when exiting the cab. You can’t get a cab at the front door, which is mid-block, and have to walk to 10th Ave to hail one. There is one small elevator. On the second day, we finally gave up on it arriving and walked down 8 flights. We passed two separate couples who also had given up but were checking out and were dragging down their luggage! On the first night our TV didn’t work – no big deal but when I called about it I was told I must be operating it wrong. The night clerk finally left his station [!!] and came to the 8th floor and agreed it didn’t work. He told me I would have to switch rooms. It was late and we were unpacked so we just asked him to have it replaced the next day which we were assured they would. Of course, that didn’t happen. When I inquired at the front desk they acted like I was from Mars. As a guess, I commented to the clerk that they’d known about this broken TV for several weeks. He said: “Oh no, just a week or two.” On the third night the AC unit started making loud noise when it kicked on. I didn’t bother complaining. Bring quality earplugs if you stay at this place. The rooms are only big enough to hold the beds and you have to squeeze between the bed and furniture -- again no big deal but if you were elderly or impaired, you would have trouble getting around the room. The “continental breakfast” couldn’t have been cheesier: donuts, canned peaches, hard-boiled eggs, and individual cereal boxes – mostly Rice Krispies as I recall. I am disappointed that Best Western lends its name to this place. I saved 15-20% over a safer, somewhat nicer hotel, but I wouldn’t go there again. I’d just pay more.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 2.0 | 3.0 | 3.0 | 4.0 |
Location
Close to Times Square, but we still did not feel safe walking there. Small rooms, but fair price for area.
