Marriott Waltham Abbey
Family-friendly Waltham Abbey property with a health club
In the suburbs
This family-friendly property is situated in the suburbs, close to Epping Forest.
See this hotel on a mapSwimming pool
Recreational amenities at Marriott Waltham Abbey include an indoor pool, a health club, and a spa tub. Other amenities include a restaurant, a bar/lounge, and a fitness facility.
More hotel informationLCD television
Guestrooms have LCD televisions, premium bedding, and digital television; rooms also include coffee/tea makers, designer toiletries, and hair dryers.
More room informationHotel review summary of Marriott Waltham Abbey, Waltham Abbey Hotel
| Overall satisfaction | 100% of travellers (5 of 5) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.0 | 4.4 | 4.6 | 4.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Marriott Waltham Abbey in Waltham Abbey
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Would certainly use this hotel again.
Reception Staff were very welcoming, although they were busy and apologised for the wait. Room was excellent with a very comfortable king size bed. Breakfast was excellent again Staff very polite and helpful. Well done The Marriott.
Traveller's tip
Off the M25 and we were there, excellent position, for when I want to stay with family again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 1.0 | 3.0 | 3.0 | 3.0 |
Not impressed
Having arrived after the specified check in time 14.00 we were greeted with long queues at reception, only 1 receptionist and many others milling around reception whose rooms were not ready. Eventually a second person came onto reception. Having finally got to the reception desk there was no apology for being kept waiting 20 minutes. We were told that our rooms were not ready and when this was queried just told they were busy and had been full. As a customer this is not my problem and they need to make sure that they are employing enough staff to meet demand. Others in the queue and waiting were part of a wedding party and needed their rooms to get changed. We were lucky and not on a timescale! There did not seem to be any organisation surrounding reception. We had prepaid for 2 rooms but when we were given the invoice the room cost had been charged so they had to re do the bills and had another wait. This could be a nice hotel if they had efficient friendly staff however the reception staff didn’t seem to care. I noticed a note to staff on reception whch read "how many times have you used the customers name" sad to say not at all in the time I queued to anyone!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 4.0 | 4.0 | 4.0 |
Not impressed with room service food and don’t believe the breakfast guarantee!e
Evening room service - burnt toast on the BLT, poor burger, soggy chips and there’s a £5 tray charge! Breakfast served late & without cutlery - promise of "if we don’t serve breakfast on time, it’s on us" not honoured plus the £5 tray charge! Manager wouldn’t come out to discuss complaint.
