Melia Castilla
Madrid luxury property with a seasonal outdoor pool
Madrid
This luxury property is situated in Madrid, near Santiago Bernabeu Stadium. Another nearby point of interest is Technical University of Madrid.
See this hotel on a mapSwimming pool
Melia Castilla provides a restaurant, a bar/lounge, and a poolside bar. Other amenities include a business center and complimentary high-speed (wired) Internet access.
More hotel informationFree wired Internet
Guestrooms have complimentary high-speed (wired) Internet access, premium bedding, and satellite television; bathrooms include shower/tub combinations, bathroom phones, and bidets.
More room informationHotel review summary of Melia Castilla, Madrid Hotel
| Overall satisfaction | 75% of travellers (3 of 4) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 2.8 | 3.3 | 3.5 | 3.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Melia Castilla in Madrid
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 1.0 | 3.0 | 4.0 | 3.0 |
Poor and arrogant service
How this hotel maintains its 5 star rating is beyond me. The staff are rude, arrogant and frankly unhelpful. The hotel looks like some garish 1980s throwback and rooms average by five star standards. Avoid.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Very good hotel per se but poor location and expensive...
Positive points: - No problems with the hotel itself. Clean, quiet, comfortable rooms, polite staff etc. Negative points: - No gym in hotel. (A minor point, I know, but I thought it would have one for 5 star status). - All rooms have "classic" decor throughout, which may please the older couple. I would have preferred contemporary suites, and I’m sure some of the pictures on the site were contemporary, but on enquiry at reception this was not the case. - The pool is quite small and only gets sun between 1pm and 4pm because the hotel is surrounded by other hotels. You are not permitted to take ANY food or drink around the pool but have to buy from the poolside bar, which brings me to the next point... - Very expensive! I know the Pound and Euro are 1:1 currently, but to pay almost 10 Euros for a bottle of beer and over 20 for a club sandwich seems expensive. - Most important point - in a dodgy, run down area of Madrid (the "Salamanca" area) with several strip bars / nude shows nearby, and lack of basic supermarkets / shops to get even water. A good 40 min ride via Metro into Playa del Sol, the main area for sightseeing, tapas bars, clubs, restaurants, etc. - Don’t listen to the Concierge. He recommended a restaurant around the corner. We went there, and were presented with a menu, on which the daily special was a seafood mix grill. For 158 Euros! Slightly over budget for one meal.
Traveller's tip on getting the most out of your stay
If I stayed again, I would be nearer the Playa del Sol, in the "Downtown" area of Madrid.
