Extended Stay America Richmond - Hilltop Mall
Richmond property with complimentary parking
Hotel bar/lounge
Extended Stay America Richmond - Hilltop Mall provides a bar/lounge, wireless Internet access, complimentary parking, and laundry facilities.
More hotel informationKitchens
Guestrooms offer satellite television, free local calls, and air conditioning; rooms also include refrigerators, microwaves, and cookware/dishes/utensils.
More room informationHotel review summary of Extended Stay America Richmond - Hilltop Mall, Richmond Hotel
| Overall satisfaction | |||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 2.7 | 2.0 | 1.7 | 2.0 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Extended Stay America Richmond - Hilltop Mall in Richmond
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 2.0 | 2.0 | 2.0 |
Not impressed
Toaster was broken, no amenities such as shampoo, had to go to the desk and ask for clean towels, no maid service, and air conditioner didn’t work well.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 2.0 | 1.0 | 1.0 | 2.0 |
Not Impressed- acutally disgusted.
The tub had dust in it and hairs...when I ran the shower the tub then was filled with water that had hairs and dust in it! TRULY DISGUSTING! The room had a muggy odor the type you encounter at a trift store. The room had no iron (just an ironing board) and the phone was not in working conditions-completely dead. NEVER NEVER AGAIN will I stay at this hotel!! The price is outrageously high for the type and quality of services being provided. Would rather stay at motel 6!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
