Grand Prince Hotel New Takanawa

Good Choice for the Business Traveler

Good service and friendly staff. The hotel is clean and comfortable and the location is excellent.

Traveller's tip for business travellers

Very close to Shinagawa station with easy access to the train system.

Our Japan experience

Hotel was in good location for local transport, shops, eating places. Facilities in hotel good.Staff polite and helpful. Pleased with our choice. Only one thing spoilt us not being extremely satisfied. I had chosen a hotel with a pool especially. Although we wanted to see as much as we could in Tokyo, I do like to have a dip in the pool and a 20 minute swim each day if possible. We found out once there that to use the pool would have cost an extra amount per person per day. I think that it should be made clearer to people that there is an extra cost before booking. This sort of charge for use of a pool is not usual. It was not a small charge considering what our usuage would have been. We have never had it before and expect that sort of facilty to be inclusive in price.

Traveller's tip on recreational activities

Nice swimming pool, but extra cost per person per day for this facilty.

Not the best experience

I can’t compare this hotel to others in Tokyo but I was dissapointed with the accomodations, especially compared to my room in Kyoto from which I had just traveled from. The hotel’s interior decor has not been updated since the ’70s so its a bit gaudy looking. It seems that neither has the plumbing and the hot and cold water levers in the sink and shower made it difficult to control the temperature of the water properly. While the hotel staff was polite they were a bit on the cold side and that seemed to be underscored by the general customer relations attitude of the property manager. There was a whole booklet in the room about the terms and conditions of staying at the hotel written like your typical legal document. Some of the rules included no picture taking in the hotel, no outside food or beverages allowed in your room, no unregistered guests allowed to visit your room. Not really the way to exude a welcoming feeling. On top of that there was a lot of nickel and diming - 1000 yen a day for wifi access, 2000 yen if you wanted to rent a lounge chair at the pool. Not knowing how large the city was or what spots I would be interested in spending my time in while there, I didn’t care much for the location as well - something that certainly isn’t the hotel’s fault. Some pluses of staying there were the ATM machine and the multitude of shops and restaurants that were located within the property. I also appreciated that they offered airport shuttle service (for a fee) through an outside limo company. Having door to door service with your luggage is a much favored alternative to having to sweat it out in the maze of the Tokyo subway system to get to Narita. Like I said before, not sure if this is the norm in Tokyo hotels but overall I found this to be a cold, unwelcoming experience.