Sheffield Hilton

What a disappointment

We’ve stayed in some of the best hotels in the world so Iwe know what we’re talking about.. This hotel was selected as a short 2 night stayover whilst attending the U2 pop concert. We chose it because of its name. I did not appreciate having to get dressed behind closed curtains (lack of voile/nets at the windows) in artificial light to afford some dignity whilst office workers in the opposite building could easily see in. We overslept on day 1 - hey, it’s our celebration - the cleaner grumbled saying we would be last on her list.to refresh the room. In a friendly manner I told her not to worry, about the beds or the towels, just to refresh the coffee and toiletries - coffee supplied - NO TOILETRIES.. She did the absolute minimum. Also, the TV had some kind of restriction on the sound level. . . whilst I understand the concept, as someone with hearing difficulties the TV was of no use to me, To be fair, a member of the reception staff were very helpful.and the Breakfast Manaer was very professional. This is not a cheap hotel - could have saved money going to the local TravelLodge.

Paid a lot of money for poor quality of service

ideal location

Booked this hotel as seeing u2 in sheffield. Even though it was more expensive than others it was closer to the venue. so ideal. The Hotel itself was decent enough as you would expect with a Hilton hotel. The receptionist and service were very good. The Room was modern although the bed wasnt the most comfortable i have slept in. But all in all a very good hotel, and would book there again.

Quality hotel at the right price

Staff were friendly and attentive espevailly the reception and duty manager. Rooms were bright and modern and very clean. No air conditioning though and got very warn at night. Care re shower which is part of the bath as this was very slippery and 2 of our party slipped badly. We were well looked afetr by the duty manager though, Buffet breakfast excellent and dinner food was good but nore nouveau cuisine than value for money. The leisure facility was excellent and towels provided, We are planning on returning but would look to dine out in the evening. We would also take some water with us. £3.95 for a liter bottle of still water was a tad dear!