Hotel Reviews of The Westin Oaks Houston, Houston hotels, TX, United States of America Skip navigation

The Westin Oaks Houston

Houston high-rise hotel connected to Galleria mall

Traveller ratings summary of The Westin Oaks Houston, Houston Hotel

Scores are based on a 1 (poor) to 5 (excellent) rating system.
Overall satisfaction 85% of travellers (24 of 28) recommend this hotel
4.0
Hotel service Hotel condition Room cleanliness Room comfort
4.1 3.6 4.0 4.1
Scores are based on a 1 (poor) to 5 (excellent) rating system.

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Individual ratings and reviews

All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.

A traveller from Mexico City Mexico recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 5.0
Posted: 24-Feb-10

We will arrange another trip as soon as possible

everything is excelent only the carpets of the hotel are a little old. I would recommend the hotel. thank you

A traveller from Cuernavaca, Morelos does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 2.0 1.0 3.0 3.0
Posted: 19-Feb-10

Not so good

For the price you can do much better at hotels surrounding the Galleria

A traveller from Puebla, Mexico does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 2.0 2.0 3.0 2.0
Posted: 16-Dec-09

Better pleces to stay

Very old. Cold room. Din´t like at all. Very expensive for condition. We expect much more from Westin

Comment from the hotel's management

Posted: 11-Feb-10

Thank you for taking the time to provide us with feedback regarding your stay at the Westin Oaks Houston. We are sincerely sorry your stay was not as pleasant as we would have liked. At Westin, we strive to provide our guests with the highest quality of rooms that provide an escape to a serene and tranquil environment and we sincerely regret the room you occupied at the Westin Oaks was not to your satisfaction. We would like to inform you that the Westin Oaks will be undergoing a major transformation that is scheduled to begin in mid 2010. Our upcoming transformation will include the following and much more: new carpet, wall coverings, décor, and furnishings. The Westin Oaks will have a modern and upscale look after the transformation is complete in early 2011. We are confident our transformation will bring us back to the Westin brand standards our guests come to expect at a hotel of our caliber. Again, please accept our sincere apologies for the experience you had at our hotel. We hope you give us

Hotel Management, General Manager

A traveller from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 3.0 2.0 3.0 3.0
Posted: 16-Dec-09

Great for shoppers.

The hotel is getting a little old. It could use a bit of a refurbishing, but its location inside The Galleria is a great asset for shoppers. Service is very good.

A traveller from mexico recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 4.0 4.0 5.0 5.0
Posted: 15-Dec-09

excelent

very good fir shopping

A traveller recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 5.0
Posted: 11-Nov-09

Quick getaway trip!

The rooms were spacious and very confortable and the service was excelent. Restaurants and shopping are all within walking distance. Can’t wait to go back.

A traveller from Monterrey Mx recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 5.0 5.0
Posted: 11-Nov-09

Excellent and Practical Locacation

I really enjoyed my visit to Houston because of the convenient location at The Galleria, you can shop and go back to your room to get a little rest and continue shopping later. I attended to the Reliant A rena and it was near from the hotel. For me this hotel has excellent and practical location and also comfort.

I really enjoyed my visit to Houston because of the convenient location at The Galleria, where you can find excellent stores, you can shop and go back to your room to get a little rest and continue shopping later.

A traveller from Fairburn, GA recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 27-Oct-09

Musician’s Dream

My wife and I stayed at this fabulous hotel for a high school reunion. As we were passing through the area where you pull up and get out to check in, I couldn’t help noticing a baby grand to the right of the check-in area. We found another baby grand outside the elevators on the third floor. And, yet another baby grand across the hall from where the event we attended was being held. I got to play on all three without anyone at the hotel begging me stop. It was an extremely enjoyable experience, and I would recommend this hotel to anyone who has an ear for music. The hotel staff was very pleasant and the entire stay was excellent in every way.

A traveller recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 5.0 4.0 5.0
Posted: 21-Oct-09

a good hotel

everything perfect

A traveller from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 7-Oct-09

ANNIVERSARY

My husband and I,like this hotel because of the location and the name...Westin. This ocassion was special because it was our Golden anniversary and we were very pleased to spend those special days in your hotel

Traveller's tip on shopping

You have everything that you need ...at the Galleria

A traveller from Houston recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 16-Sep-09

H-town Special

It was an excellent stay. Great Balcony view. Luxurious Hotel. Your woman won’t stop thanking u!!

Traveller's tip on local attractions

Its Close to everything. Its In the galleria

Pedro B from Mexico city, MEXICO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 2.0 2.0 3.0
Posted: 24-Jul-09

Bad condition but good location

If you are picky with the room condition, old painting, scratch walls and old carpets, consider another option. If you like to stay at the Galleria and save, this is very recommended. We had stay at the Oaks many time and they just don’t mind remodeling it.

Traveller's tip on shopping

Staying at The Galleria is so relaxing. Outlet are also close. Westheimer st is surrounded with great restaurants also.

A traveller from México, City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 3.0 3.0 4.0
Posted: 7-Jul-09

The hotel location is very convenient although the elevators take hours to come.

The location of the hotel is very convenient, although the elevators take hours to come. There are no restaurants open in the Galleria after 11.00 p.m. on sunday. But it is nice to be there

Traveller's tip on shopping

The stores in the Galleria are awsome so there are always something nice for every budget.

A traveller from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 4.0 4.0 5.0
Posted: 24-Jun-09

Good for shopping spree

Great location in the Galleria, big room, clean, friendly staff

A traveller from Louisiana recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 5.0 3.0 4.0 4.0
Posted: 12-Jun-09

Needs a face lift

Staff is very friendly and helpful. But the hotel itself needs a facelift could use some redocorating.

Pedro V from Mexico recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 3.0 5.0 5.0
Posted: 27-May-09

Great Location & Accomodation for the Right Price

Great Location & Accomodation for the Right Price

Traveller's tip on shopping

Everything is at waling distance for shoping purposes from the hote

Claudia C from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 4.0
Posted: 29-Apr-09

It is a good option if you are going to The Galleria!!

The Westin Oaks is clean, with a wonderful bed and everything was fine. They let ushave a late check out because our flight was in the afternoon without an extra charge!!

A traveller from Torreón, Coah, Mex recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 15-Apr-09

Cant wait to go back

Westin Oaks Hotel is located in the Galleria Mall, the perfect place to go shopping in Houston. The rooms are so comfortable and everyone is so helpful and nice. I have been there even before i was bron! I love the place you should defenitly try it.

A traveller from New York, NY recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
3 4.0 2.0 3.0 3.0
Posted: 6-Jan-09

A tired hotel with friendly staff

I’ve stayed in a number of Westin Hotels. I love the "Heavenly Beds" after a long days’ work. The problem with the Westin Oaks is that it needs a makeover. The elevators take forever and some are out of order. The rooms are tired and the general decor of the hotel suggests that it needs upgrading. The staff go out of their way to make you feel at home, nonetheless. I will try the Westin Galleria next time around. It is right next door - not sure why you’d need the same chain that close together, almost cannibalizes their business, but this is often seen in other chains, like the Marriotts in Philadelphia.

A traveller from San Francisco, CA does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
1 1.0 2.0 1.0 2.0
Posted: 17-Dec-08

Terrible.

We travel extensively and this was by far the worst hotel for its class. First, we were given a room while still occupied! The 2nd room reeked of smoke, and finally the 3rd room was 2 double beds instead of 2 queens. The next day, when we returned to our room around 6PM it had not been cleaned AND our room keys did not work. Every time the front desk blamed it on their computers... and even told me "the key didn’t work b/c it was next to my mobile phone."

A traveller from Houston does not recommend this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
2 3.0 2.0 3.0 2.0
Posted: 19-Aug-08

Face lift

This hotel is old and needs a face lift..... Rooms are old and dreary....... Feels like the 70’s

A traveller from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 5.0 5.0
Posted: 14-Aug-08

Best option to go shooping

The hotel service is very good. The rooms are very spacious and confortable. It’s the best option if you want to go shopping.

A traveller from Mexico City recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
4 4.0 4.0 4.0 3.0
Posted: 23-Jul-08

Westin Oaks Houston

I go to Houston to a lot of business trips and I always stay at this hotel because of the location. The service is very good, kind staff and on arrival, rapid response to my request. The room was OK as usual, the only thing is that to have more privacy and less noise, as I always requested, this time I have a room with a queen bed and it is smaller than the other ones. I personally preferred the rooms with king or double beds, but besides that everything was fine.

Traveller's tip for business travellers

If you are on a business trip and sometimes have a little time to shop this is your place. Because of the location is is attached to the Galleria Mall with plenty of options for shopping. Also here you’ll find good places to dinner or lunch such as the restaurant inside Saks, the Ruggles Grille 5115, very good experience and excelent service.

A traveller from VERACRUZ,MEXICO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 25-Jun-08

THE BEST BY THE SHOOPING

THE BEST HOTEL NEAR THE SHOOPING ,AND THE MOST CONFORTABLE.

Traveller's tip on shopping

IS NEAR TO THE MALL.

A traveller from MONTERREY, MEXICO recommends this hotel
Overall satisfaction Hotel service Hotel condition Room cleanliness Room comfort
5 5.0 5.0 5.0 5.0
Posted: 20-Jun-08

LOCATION

EXCELENT IF YOUR GOING SHOPPING, PRETTY GOOD RESTAURANTS INSIDE THE GALLERIA AND WALKIN DISTANCE.

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