The James Chicago Hotel
Modern comfort 4 blocks from Chicago's Navy Pier
Traveller ratings summary of The James Chicago Hotel, Chicago Hotel
| Overall satisfaction | 97% of travellers (242 of 249) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.7 | 4.6 | 4.8 | 4.7 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Write a review of this hotel (You may be required to sign in to verify your stay)
Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Bravo! Great hotel, great location, killer gym!
The James Hotel was a fantastic hotel in a superb location. Steps from Mag Mile, restaurants, and accomodations that were pristine. I would stay here again without hesitation. Their new gym has all new equipment, the bar was lively and happening, and the staff were really friendly. Ive already given them postiive WOM praise to business colleagues and friends.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Would love to go back
This is a smaller hotel with interesting art, a great gym ( open 24 hours), and well designed rooms. This is just the way I like a hotel !
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Hotel
Parking was kind of a pain and expensive, but thats pretty much how it goes in that neighborhood. The staff was kind and friendly and they very good about accommodating anything that I asked for. The room was very clean and comfortable and had many modern amenities. I have stay in a large number of hotels in different parts of the world. My experience at the James is definitely a positive one and it was one of the best stays that I can remember. I would recommend this hotel to anybody!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Hotel in Downtown Chicago
Loved this hotel. Super slick, great art, great staff. Perfect location. Comfy beds in really nice rooms. Kiels body products top it off nicely.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Just of Michigan Ave.
Second time staying here and I find the staff bright and energetic and the rooms nicely furnished (if the techno look in new boutique hotels with the flat screen tvs makes you feel a bit like you walked in a set for Lost in Translation!).
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Staycation Anniversary in our own city
My husband and I live in Chicago, but after passing the hotel on a few times on walks downtown, I decided to book a night for our anniversary. The interior was gorgeous, and the staff was very pleasant. It has a very boutique European feel to it, but with larger rooms!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 4.0 | 5.0 |
Perfect for business and pleasure
The location is wonderful! After I sold my penthouse flat at 600 Fairbanks last summer I have experimented with different hotels in Streetville. The James has been on my A list! The convience to my local restaurants and shopping is best.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great Chicago Hotel
This is a great hotel with excellent service, food and rooms. The bed was extremely comfortable and the room was a good size. It has a modern look but it was very cozy. The restaurant also has good service and food - especially brunch. Would recommend the restaurant as it is centrally located. Checkin and checkout was extremely efficient.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Only stay at The James
If you want to stay at a reasonably priced hotel, which is close to downtown, provides excellent amenities, a gracious staff, and has some of the best customer service I have ever seen; then stay at The James. Make sure to hit the gym, get a massage, drink at the hotel bar, try the burger, have your shoes shined over night, and order their fantastic room service.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Perfect downtown Chicago hotel
We found everything about the hotel to be wonderful. The location is fabulous. The staff could not have been nicer. The bed was very comfortable. The bathroom was spacious.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
A Great Weekend
Really enjoyed this hotel. We happened to be staying when Second City was having its 50 year reunion and there was a party with plenty of famous people staying at the hotel. It was just fun seeing them in person. We loved this hotel. We were treated very well even though we were just people from out of town. The concierge was extremely helpful and kind. The only criticism I have is the elevators are extremely small and there were only two of them-this doesnt seem like such a big deal but when there is a party going on and many people are trying to get an elevator it did end up taking us over 20 minutes to finally get one.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 3.0 | 5.0 | 5.0 |
great
Room was nice, clean; concierge was helpful with things to do; hotel was walking distance to Michigan Ave and Millenium Park -- overall very good. This is not the place if youre looking for an impressive lobby/building or a place with a great restaurant. But there are so many nice restaurants within walking distance, and I didnt care about a fancy lobby/building. The rooms are comfortable. Great value. I would go back.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Cant wait to go back.
This hotel was absolutely amazing.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Quiet rooms, great beds,good shower with great water pressure
This hotel turned out just fine. Great restaurant in the complex, good staff. Quiet room inspite of being full. Great bed. Could have used a little more drawer space. Good shower with great pressure.
Architectual tour on the River Boat. Art Institute one of the best museums in the country. Millenium Park is amazing. Catch an Opera -one of the best.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Perfect Location!
The rooms were a little small, but the ammenities were great! My ONLY complaint is that there was only one set of elevators for the lobby and it got a little crowded sometimes. Otherwise, I would definitely stay here again. We were within walking distance of everything.......magnificent mile, navy pier, and awesome restaurants! The only time we needed a cab was to get to and from the airport.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 4.0 | 5.0 |
Great Trendy Hotel
Loved staying at the James and would definitely stay again. We showed up around 10 am, 4 hours before check-in. I was hoping to just stash the luggage, but they put us into our room without a problem. The rooms are definitely "hip" and stylish. It is clearly an older building however, and although they did a great job rehabbing the rooms, you could see it in the way the floors were a little uneven, etc. Burkes was also a winner. And all one block from Michigan Ave makes this a great place to stay. My only complaint was a sticky spot on the carpet, like someone spilled an entire bottle of liqour or something.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 5.0 |
Cool Urban Boutique Hotel
From the beginning the service was excellent. The room was a nice size, comfortable bed, Khiels products, and really very nicely decorated. Room service was very good. Housekeeping was excellent. The only thing was that there wasnt a dresser in the room. Im used to moving in, even for a long weekend. We had to work out of our suitcase. It wasnt too big of a deal, but it would have been nice to have some drawer space to put clothing and such. The doormen were awesome. The staff clearly understand customer service. The rooms were also very quiet, we hear a little street noise but never heard any noise from adjoining rooms. Free wireless, lots of hotels still charge for this service. Starbucks at the end of the block if you are a caffeine addict. Great location, great hotel, Id definitely stay again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 4.0 |
Solid Experience
Great Location and very helpful staff. Comfortable room and very good room service. Bathroom was on the small side with the unusual sink design, while pretty, made it difficult to use the counter space. Only real complaint would be the 2 hotel elevators, which are on the small side and were often over-crowded leading to long waits to get on and then many stops with 17 floors.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Loved this place!
I stayed at The James with my mom and sisters for a day of shopping in the city. They had two double beds (not many hotels offer this anymore), the location was fabulous, and the service excellent. From the minute they parked my car and took my bags, the service was impeccable. They held my mothers purse at the front desk for her all day. They stored a cake I brought and offered candles. The service was so great and so not pretencious (sp?). We loved the Kiehls products in the bathroom and the comfy beds. Having Trader Joess across the street is huge to run in and get bottled water and healthy snacks. Starbucks is also on the same block and theres a nice bagel shop across the street that also offers egg breakfasts. Theres a movie theatre right across the street and youre right around the corner from Michigan Ave. It really is perfectly located if you plan to spend your time on the Mag Mile!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
The only place to stay....
I took my daughter to Chicago for the weekend and we stayed at The James..what a wonderful hotel. The staff are amazing. They are helpful, polite and eager to make the stay one of a kind. The food is amazing. It is a block off of Michigan Ave. I will go back and stay at this hotel again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great hotel
Love this hotel - 2nd time staying there and it didnt dissapoint. The staff is extremely courteous and the rooms are great. The bed is one of the most comfortable things Ive ever slept in. Location is great, for it is close to Michigan Ave and Rush Street, plus there are plenty of places around the hotel to eat. The lounge/bar area is a nice place to chill out before you head out to dinner or whatever. I will definitely be staying there again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 4.0 | 4.0 | 2.0 |
Nice hotel.
No comfortable chairs in the rooms. Service at the lounge could be better. Good location for shopping and restaurants.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Maybe the best ever?...
My wife and I had a short stay at The James over the weekend and found the room to be one of the nicest/coolest/comfortable rooms weve ever stayed in. Im not sure, but think we may have received an upgrade to a room with a seperate sitting area and a seperate movie theater area. We couldnt figure out the movie projector, but it didnt matter, because we had two other tvs and lots to do around the hotel. The bar downstairs is probably not worth the prices, but nice. The employees were very helpful and nice. We cant wait to go back.
Directly across the street is a Trader Joes that has a pretty good and very cheap wine selection and bottled water, etc.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Fabulous hotel!!!
The James Hotel was fabulous! The rooms were terrific and the staff was soooo friendly and helpful. I would highly recommend this hotel to anyone!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Hotel was a big part of a great first wedding anniversary
This hotel was fantastic!!!! Excellent service. Great ambiance. The location of the hotel puts you right in the middle of everything. We were just two blocks from Michigan Ave. We didnt have to take a cab once our entire stay. Loved the hotel, loved the city, will be back!!!
Use the guides provided in the room to wade through all the great dining choices.
Write a review of this hotel (You may be required to sign in to verify your stay)
Have a question or comment about this page? Let us know.


