The Westin Excelsior, Florence
Restored 12th-century mansion next to the Arno
Near Il Duomo
Overlooking Piazza Ognissanti, this stately hotel is two blocks from Santa Maria Novella, and 500 meters (about a quarter-mile) from Via Tornabuoni and Il Duomo.
See this hotel on a mapBusiness and wellness
The hotel offers state-of-the-art business facilities; conference and banquet rooms; high-speed Internet access and wireless Internet access, plus guestrooms that incorporate wellness amenities
More hotel informationSignature comforts
The 171 air-conditioned guestrooms have minibars, TV Internet access, wireless keyboards, laptop-sized safes, and Westin’s signature Heavenly Beds with pillowtop mattresses.
More room informationHotel review summary of The Westin Excelsior, Florence, Florence Hotel
| Overall satisfaction | 100% of travellers (24 of 24) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.7 | 4.8 | 4.9 | 4.9 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for The Westin Excelsior, Florence in Florence
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 4.0 | 4.0 | 2.0 |
marginal for a Westin, too high priced
For the money we paid for the room it should have been nicer. The air conditioning was not up to par. We tried to turn it up but it would not go high enough to make the room comfortable. The staff were very nice and helpful though. All in all the Westin was just okay for the price we paid.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
What a pleasant surprise!
We were so happy when we got to the hotel - we had been to several other locations in Europe before we got to Florence and had experience some really bad 4-star hotels. This hotel is beautiful and it is in a great location - very close to the square. It is a very safe and clean area - we felt perfectly safe walking around at night. The room was beautiful and very large for European standards, with a very comfortable (also hard to find in Europe) king-sized bed and a nice, large, very modern bathroom. It was by far the best hotel of our entire trip! We will definitely go back. The staff is very friendly and helpful.
Traveller's tip on recreational activities
We booked a tuscan wine-tasting tour through the hotel that we really enjoyed. It included wine tasting and tour at an old castle, time in some medieval villages, and a traditional Italian dinner with wine at a very old castle/manor. It was nice and we got to see a lot of the tuscan country-side without having to drive. We also enjoyed the gardens of the palace - there is a great view from the terrace rose garden near the gallery (top of the hill).
