Shilo Inn & Suites - Helena
Helena property with an indoor pool
Helena
This Helena property is located near Montana Historical Society Museum. Another nearby point of interest is Montana State Capitol.
See this hotel on a mapAirport shuttle
Recreational amenities at Shilo Inn & Suites - Helena include an indoor pool, a sauna, and a steam room. Other amenities include complimentary breakfast, a complimentary airport shuttle, and wireless Internet access.
More hotel informationRefrigerators
Guestrooms offer cable television, direct-dial phones, and free local calls; rooms also include refrigerators, microwaves, and coffee/tea makers.
More room informationHotel review summary of Shilo Inn & Suites - Helena, Helena Hotel
| Overall satisfaction | 67% of travellers (19 of 28) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.8 | 3.5 | 3.7 | 3.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Shilo Inn & Suites - Helena in Helena
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 3.0 | 3.0 |
Hotel Okay
The hotel was fine, but not what I was expecting. The ’continental breakfast’ was very minimal which was a bummer for our stay because I had a lot of hungry mouths to feed and the breakfast was so small that I will probably not take my group back here again. The rooms were good and I appreciated the managers willingness to work with me in finding an affordable rate for my large group.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
The staff was amazing!
This trip was to spend final days with my mother in law before she passed. I booked this hotel because of the price only. What I got was an entire staff who went out of their way to show true care and compassion for my family. They worked around how long stays at the hospital to clean rooms and asked daily how we were doing. The hotel was clean, comfortable, great location, and I would stay there again. It was well worth spending $100.00 less than the hotel across the street, to have the honor of being part of real people at that time in our lives. Thank you.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 3.0 | 3.0 | 3.0 |
Customer Service- not so good
when I booked on-line I asked for a rollaway. When I got to the hotel I asked about the rollaway and was assured it would be set up. Evening came,no rollaway. When I went to the front desk there was only the clerk there she said no one would be available to set it up. I got my way, the clerk did the set up. When I checked out the next day,the clerk said they would not charge me for the rollaway, yet they did. Breakfast sucked too, no room to sit and eat and food was bad. Could have found a better place for the same cost.
