Mercure White Horse Dorking
Dorking property with a restaurant
Hotel restaurant
Mercure White Horse Dorking provides a restaurant, a bar/lounge, wireless Internet access, and a 24-hour front desk.
More hotel informationPremium channels
Guestrooms have satellite television, minibars, and direct-dial phones; bathrooms include shower/tub combinations and hair dryers.
More room informationHotel review summary of Mercure White Horse Dorking, Dorking Hotel
| Overall satisfaction | 75% of travellers (3 of 4) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.5 | 3.2 | 3.8 | 3.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Mercure White Horse Dorking in Dorking
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 2.0 | 4.0 | 4.0 |
Tired and Dated
The main parts of the hotel are OK - just OK. My room needed a good decorate. The window frames had chipped and cracked pain. The wallpaper was stained. There was a pipe that had been leaking in my bedroom and that creaked and groaned all night. Only l sheet of paper left on the writing pad. No sanitary bags no rubber bath mat although there was a sign telling you to use it. The net curtains were dirty and one looked like it had bird poo on it. ITV on the television picture was so bad you could’nt watch it. Only one radio channel had good enough reception to listen to. I didn’t get asked if I wanted to early morning call or a newspaper when I arrived and was not offered any help to my room with my luggage. The best thing about the stay was my duvet and the tea and shortcake biscuits in the room.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 4.0 | 1.0 | 3.0 | 3.0 |
Not as charming as it first looks!
We were expecting a quaint coaching Inn but what we found was a chain hotel in disrepair. The first room we were allocated (in the original building) smelt terribly of cigarettes. We were then offered a free upgrade to an ’executive’ room (located in a 1970’s-esque concrete block) which smelt of damp. The third room smelt of curry but we took that over the cigarettes and damp. We were only staying 1 night as an airport stop over so it was fine for a bed for the night but I am sure there would be others nearby offering better quality. On the plus side,the staff were friendly, the location in central Dorking was handy for dining out and the breakfast was surprisingly excellent.
Traveller's tip on dining
Great hotel breakfast.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
A pleasant stay
We only used this hotel as a brief overnight stay, arriving late evening and leaving soon after breakfast. We found the hotel and our room clean, the staff very helpful and welcoming. Only slight criticism in that for mid July the quilt on the bed was rather heavy and far too warm! Wouldn’t hesitate to book here again if in the area and would recommend to anyone.
