Best Western Inn Hayward
Hayward self-catering property with an outdoor pool
Traveller ratings summary of Best Western Inn Hayward, Hayward Hotel
| Overall satisfaction | 77% of travellers (17 of 22) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 3.6 | 3.5 | 3.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 22 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 3.0 | 3.0 |
Its ok...
The place is ok. The main street is very busy though. Its kind of dangerous. Otherwise everything else was good.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Great Place To Stay
The rooms are quite, nice and clean. You get free internet access and free breakfast. Excellent price and convenient location.
Comment from the hotel's management
Posted: 1-Feb-10Thank you for your feedback. We appreciate the time taken to comment of our hotel and strive to exceed our valued guest expectations. Our goal is to make every guest feel as if they are home away from home. Each department from front desk to housekeeping take pride in what they do. Again, we truly appreciate the honest feedback and how you stay with us soon.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 2.0 | 1.0 | 1.0 |
Wouldnt come back
The staff was ok, the cleaning ladies did a good job but the floor of the room itself was pretty disgusting. I did not feel comfortable walking in this room without my shoes on, Im not a very picky person either. The first night I noticed the bottoms of my socks were very dirty just from walking around the room a little. It was pretty bad. The "jacuzzi room" is not worth getting if youre expecting a jacuzzi. Its just a deep tub with air jets on the side, nothing special. The bed was pretty worn and not very comfortable and the sheets smelled very strongly of bleach.
Comment from the hotel's management
Posted: 28-Dec-09Thank you for your feedback on your recent stay with us. We strive to make each guest feel as though they are home away from home. We have recently renovated all our rooms with new carpet, bed packages, and furniture. We know our guest will be satisfied with the new look weve added and hope you will stay with us again in the future.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 5.0 | 5.0 |
very impressed
I was expecting the hotel to be very loud because it is right off the interstate, but it was quiet and I slept well.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
ok to stay - comp breakfast not that good but edible :)
This is ok hotel, wifi is additional, complementary breakfast ok not delicious but edible :) , room is clean and comfy and everyday - room service that change all towels. aircon was superb specially we stay at the time it was really hot in hayward.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Who wouldve thought...
The location would make you rethink staying. Im glad I didnt change my mind. It was the BEST 4 day stay in a long time. I was very pleased at check, throughout my stay the employes made my stay well worth it. The housekeeping staff is wonderful and were very pleasant to my 9 1/2mo. Old son and I. They talked with and even took time out play with him when they seen us, he enjoyed and I didnt know there were still good people that care. I will always let others know to stay there ALWAYS. From check-in, the room, breakfast, staff, location, down to check-out it was a pleasant and RESPECTFUL stay. It was GREAT! My son and I enjoyed ourself. They didnt know the burdens I had at all.. and made what I had going on so small. I enjoyed sharing smiles the whole stay with the staff. Rm 138 From Sat June 20th- Wed June 24th it was mind relaxing and pleasant. Thank you to the staff.. THANK YOU!
Traveller's tip
Just giving respect to others makes a difference. Itll make your hotel and even a motel stay that much better.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 2.0 | 2.0 | 2.0 |
Not Impressed
The place was kind of a dive. The staff there was nice though. I would not go back.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 4.0 |
Satisfying budget hotel
I enjoyed staying there for two nights. Price was reasonable and I dont have any complaints except noise from freeway and street. I dont expect it to be really quite but sometimes especially a lot of motorcycle noises bothered me.
As it is said by other travelers, it is somewhat noisy. Freeway and street with big motorcycle noises may disturb sensitive people or babies.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
I love staying there
I have stayed at this property a few times and I love staying there and i love the jacuzzi tub room.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 4.0 | 3.0 | 1.0 | 2.0 |
Too noisy; near a half-way house; good for one night-thats it
Bottom line: there were a few "shady" characters loitering around or near the stairwell in front of our room. THEN, to make it worse, our room was awful. Somebody defecated in the toilet and DID NOT FLUSH - it was disgusting. Moreover, our trash can had cigarette butts and coke cans. It appears people hung around after the room was cleaned? The room was noisy as well as the hotel is located right in front of a main street which leads to the 880 freeway. Location - okay if one has business in Oakland or San Francisco. Cleanliness - ZERO. I was afraid to even touch the sheets. YUCK.
Traveller's tip on getting the most out of your stay
Insist on a clean room. Make sure your room is not by the stairwell. Noise factor from the street - might want to take a sleeping pill coz it is NOISY.
Comment from the hotel's management
Posted: 12-Jan-10Thank you for taking the time to share your experience with us for your recent stay here at our property. Your feedback is very important to us and we are working very hard towards exceeding your expectations on your next stay with us. Please accept my apologies, we have recently renovated and will continue to upgrade our insulation to reduce the noise coming from the freeway. We hope that you can give us a chance by letting us show you what we have done to the property recently. All of the changes that we have made in the rooms, I can assure you will be satisfied on your next stay. We look forward to seeing you.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 2.0 | 2.0 | 1.0 | 2.0 |
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 4.0 | 2.0 | 2.0 | 2.0 |
You get what you pay for!
In attempt to save some cash, booked this room based on the cost instead of the hotel amenities...The hotel is right off of the interstate, my room was practically in the emergency lane....way too noisy. The AC didnt work very well...floors were very stained & dirty....
Traveller's tip on dining
Chinese/Vietnamese restaurant just across I-880 from this hotel is good.
Comment from the hotel's management
Posted: 12-Jan-10Thank you for taking the time to share your experience with us regarding your stay here at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We offer the same amenities as other competitive hotels here in the area. We apologize for any inconveniences this may have caused you and will work to ensure an enjoyable and pleasant stay for you and our guest.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
Nice and reasonable
Hotel and its amenitites were comfortable and reasonably priced. I would stay again.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
That was not too bad.
The stay was good, so was the breakfast. I could not use the free wireless even after the tech support. The front desk need to be a little warmer and frendly when welcoming guest and not cold and down to business.
Comment from the hotel's management
Posted: 12-Jan-10Thank you for taking the time to share your experience for your recent stay here at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We have upgraded our DSL speed as well as our Router to ensure a faster and more reliable connection throughout our hotel. We look forward to seeing you again.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Clean hotel, friendly people
This is a good hotel. It is located in a not so good area
Comment from the hotel's management
Posted: 13-Jan-10Thank you for your thoughts regarding your stay here with us at our property. The hotel is conveniently located off of the A street exit on the interstate 880 freeway which may seem noisy to some customers, however, we are planning to install noise reduction items in the rooms very soon and hope you come back to enjoy your stay with us.
Hotel Management, General Manager
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Nice Hotel
Clean and friendly...great place to stay near SF and Berkeley, reasonably priced.
Traveller's tip on dining
Nice restaurants not far away in shopping center.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent Value
I travel a lot for business, and this hotel was an excellent value. The location was supurb; right at the 880 freeway, (not noisy in the rooms at all); nice pool and jacuzzi, for relaxing, great shower and tub; very friendly, helpful staff, surrounding area good with eateries, grocery store, etc. I very much enjoyed my stay.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 3.0 | 4.0 |
Hayward Oakland Airport
OK little hotel and only 10-15min from Oakland airport. Easy to find as right next to freeway, but that made it a little noisy. Nice big room especially for the price, staff very friendly. Room had fridge and microwave. It even had a pool, and hot tub which we didnt expect. If you have an early trip to the airport you can convieniently fill you car up the night before at the gas station directly across the road. Shopping mall 1 exit away closes at 9pm.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 3.0 | 4.0 |
Dont go for the jaccuzi it fits one tall person at most
This hotel is alittle older and none the worse for wear, i got the jaccuzi room which was a deep tub and fit just me, the room was non-smoking but i found when i placed my jacket on the cabinet top it came up smelling like smoke, the bed was great, channels where good and wireless works fine, the hotel is kinda noisey i stayed on the 3rd floor and people where coming and going all night, the breakfast was better than most places good selection of basic items , pool was dirty and jaccuzi was nice and warm. Overall on a scale of 0-10 10 perfect 1 gonna get an infection this was about a 7. Im a travel nurse so see many hotels and this is pretty good for the cost, nice size for long term stay as well and refrig and micro where clean and up to date
Traveller's tip for business travellers
its 100 yard of the 880 and freeway noise is not evident at all , mcdonalds and asian resturants within walking distance, gas stations right across the street as are liquor store and convienece store, the malls for shopping are just 2-3 exits further north on the 880 and this location is about 1 mile from the rte 92 which passes over the bay and drops you in san bruno and close to sfo.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 3.0 | 3.0 |
it was cool
i think the reception on the televisions can be better.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Im Going Back
I loved the fact that the hotel is right off the freeway and it was very clean. The front desk was very helpful and she had my reservation ready to go and pointed me in the direction of where my room was. I only had to pay a $10 dollar deposit in which i did get that back once I checked out. Me and my boyfriend loved the romm especiall the jacuzzi tub we did not want to get out of it. We were able to get a late check out when I called and asked for one. I loved the comfort of the bed. It was just a great night stay and Im going to go back.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 4.0 | 4.0 | 4.0 |
Nice Hotel for Short Stay
The hotel was better than I expected. Its right off the freeway so its very easy and accessible. I arrived at 1 a.m. the lady at the front desk was very "cold", I just simply gave my name she gave me the key and that was it. My only complaint was that even though they offered free wireless internet, there was none available for the 1 night I stayed. The morning staff were better at customer service needs. Id stay here again though, and would recommend it to someone else.
The "deluxe breakfast" includes, eggs and sausage patties. Waffles are also available. We were 4 in our party, really saved us a few bucks. Although, McDonalds is right accross the street.
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