Marriott Heidelberg
Heidelberg property with an indoor pool
Heidelberg
This Heidelberg property is located near University of Heidelberg. Another nearby point of interest is Heidelberg Church of the Holy Spirit.
See this hotel on a mapSwimming pool
Recreational amenities at Marriott Heidelberg include an indoor pool, a sauna, and a steam room. Other amenities include a restaurant, a bar/lounge, and a fitness facility.
More hotel informationCable/satellite TV
Guestrooms offer minibars, direct-dial phones, air conditioning, and hair dryers.
More room informationHotel review summary of Marriott Heidelberg, Heidelberg Hotel
| Overall satisfaction | 100% of travellers (4 of 4) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.8 | 4.5 | 4.5 | 4.2 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Marriott Heidelberg in Heidelberg
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 2.0 | 1.0 | 1.0 | 2.0 |
Terrible Service and Management - Not Worth the Money
The rooms were not ready at check-in time and when we inquired about the status, the shift manager could not get an answer out of housekeeping. On the second day, we left for sightseeing, returned at 5pm, and the room still had not been cleaned. We had to wait an hour till it was done. Management said it was a new cleaning service, but was very unapologetic for trouble and made us wait for answers for too long. We had friends drive in from another city to stay in that hotel and their room still had dirty glasses and old room service food in it! The morning we checked out at 10am, the cleaning staff banged on the door at 7am as revenge. Internet service in Business Center did not work and both printers were broken. The one good employee was a bell boy (Matthias); he was apologetic on behalf of his bosses, kind, efficient, and helpful. Also, the restaurant owner prepared a special meal for the vegetarian, but it was a bit pricey. I will never stay here again and have discouraged my German friends from doing so as well. Absolutely terrible!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 3.0 | 4.0 | 3.0 |
Not impressed
Expensive parking (almost 20 euros per day) Expensive roon service -paid for bottle of water in the room almmost 10 euros Not modern.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 5.0 | 4.0 | 5.0 |
Easy place for an English speaker to stay.
All the staff spoke excellent English. The bed was extremely comfortable, if i could have fit it in my suitcase I would have stolen it. Good location, very near the train station. Pretty close to the main attractions in town for walking but if you are lazy you could pay for the tram to get around. One complaint, room was non-smoking and there was no ash-tray in the room but there was no non-smoking sign on the room and there was the strong smell of smoke the whole time.
Traveller's tip on dining
Don’t eat at the hotel except for the breakfast, the food is extremely cheap in town and of higher quality than expected.
