Grand Hotel Kempinski Geneva
Geneva luxury property near Jet d'Eau
Geneva
This Kempinski Hotels & Resorts property in Geneva is within 1 km of Jet d'Eau, La Perle-la-Lac, and English Park. It is also within 10 km of Saint-Pierre Cathedral.
See this hotel on a mapFull-service spa
Grand Hotel Kempinski Geneva provides a full-service health spa, a restaurant, a health club, and a bar or lounge.
More hotel informationPrivate bathrooms
Guestrooms have premium bedding, satellite television, and minibars, and bathrooms include shower/tub combinations, bathrobes, and scales.
More room informationHotel review summary of Grand Hotel Kempinski Geneva, Geneva Hotel
| Overall satisfaction | 80% of travellers (8 of 10) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.9 | 4.2 | 4.3 | 3.6 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Grand Hotel Kempinski Geneva in Geneva
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
A real five star hotel with great service
It is a great hotel in a amazing location. My mum was upgraded because she wanted a bathroom with a separate shower. It was kind of them to upgrade her to a suite. The service was good. The Grill restarant is amazing and breakfast is alot good.
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| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 5.0 | 3.0 | 3.0 |
Lovely location - shame about the reception and concierge!
I love visiting Geneva, my sister lives there and so did I from 1997-2002. I had known the Hotel Grand Kempinski when it was the Noga Hilton and always loved the view from the terrace which is why I booked it for my short stay last week. Even though my room was not a "refurbished room" which I think was probably because I signed up for a special offer 2 night stay, the biggest thing that let the hotel down was its incompetent Reception and Concierge staff. Upon check-in it transpired that my sister’s reservation had been confused with mine (we have the same surname obviously!) and hers had been cancelled. It took time to check-in and then even more time to check-out. The staff seem very ill prepared and badly organised and do not appear to understand basic requests (e.g. how do I use the car park?) which is not what you expect from such a 5 star property. The food and beverage services in the Lounge (bar and restaurant) were lovely and made up for the shoddy front-office downstairs but it nevertheless needs work if the hotel is going to maintain clientele. There is plenty of competition along the lake front!
The beautiful lake front!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 5.0 | 5.0 | 4.0 |
Would highly recommend it!
A lovely hotel, perfectly placed with wonderful staff. The breakfast was superb and the swimming pool was an added bonus. Would definitely go back.
