Cristal Palace Hotel
Business-friendly Palermo property near Teatro Massimo, Palermo
Close to Teatro Massimo, Palermo
This business-friendly Palermo property is situated close to Teatro Politeama, Teatro Massimo, Palermo, and Museo Archeologico Regionale. Additional nearby points of interest include Martorana.
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Recreational amenities at Cristal Palace Hotel include a sauna and a fitness facility. Other amenities include a restaurant, complimentary breakfast, and a bar/lounge.
More hotel informationPremium channels
Guestrooms have satellite television, minibars, and air conditioning; bathrooms include bidets, hair dryers, and handheld showers.
More room informationHotel review summary of Cristal Palace Hotel, Palermo Hotel
| Overall satisfaction | 87% of travellers (14 of 16) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.7 | 4.0 | 4.5 | 4.1 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Cristal Palace Hotel in Palermo
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 4.0 | 5.0 | 2.0 |
Palermo - 1 night
Would I recommend this hotel to others, there needs to be a MAYBE button. The front desk person at check-in was strictly business-not friendly at all. Room was OK but definitely not what a 4-star hotel is in US. It was clean & neat, sparsely furnished, & had firm beds. Key did not work & had to get another made. NO PARKING (except about 6 blocks away at an underground garage that I was afraid to put the car into. I was surprised parking was not available. 7:30 am, no hot water. Hotel staff didn’t believe me, said to let it run. 7:45 still didn’t believe me, sent housekeeping. No hot water on entire floor. 8:30 offered room on 7th floor. Had taken an cold shower by then. Declined offer since we were leaving. View was of backs of other buildings, but the window did open. One English-speaking channel on TV which was news. I’d recommend hotel only if you’re planning a short stay & arriving by taxi. Lots of shopping and tourist attractions close by. Dinner at a wine bar next door, was convenient & very good. Hotel breakfast was adequate & saved us from having to find it elsewhere. It was not a hot buffet. If you expect American hotel standards in Sicily, this is not the place & I think 4-stars might be stretching it a bit even by European standards.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 5.0 | 5.0 | 5.0 |
Good Hotel -Shame about the B’FASTS
The Cristal Palace Hotel was well placed for walking and bus route to places of interest, much better than their info. implied. The only issue I would raise is the BREAKFASTS , lots of staff , giving NO eye contact, lots of choice of food, stale buns, and other bread and pastry goods, BUT the worst was the hot drinks, from a machine, all awful. cold drinks of poor quality too, overall, forget-able. The Management needs to question why they want to provide breakfast and then find out from guests what they would like to have provided, my own priority is to have a good cup of coffee with fresh hot milk available.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Good value for money
Our room was very big and comfortable, with excellent air conditioning. We found some reception staff to be more helpful than others. The breakfast was pretty basic, but did the trick. A good hotel for the price, and a good location for getting about.
Traveller's tip on saving a few bucks
It is definitely worth saving taxi fare by taking the coach from the airport into Palermo. The driver for us was extremely helpful about where to get off for our hotel, even though his English (and our Italian)was not great. The coach worked just as well for the return journey and altogether we saved 80 euros on taxi fares.
