Days Inn Sullivan
Sullivan property with complimentary parking
Business center
Days Inn Sullivan provides a business center, a 24-hour front desk, and complimentary parking.
More hotel informationCable/satellite TV
Guestrooms include cable television, free local calls, cable/satellite TV, and televisions.
More room informationHotel review summary of Days Inn Sullivan, Sullivan Hotel
| Overall satisfaction | 100% of travellers (4 of 4) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.2 | 5.0 | 4.8 | 4.8 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Days Inn Sullivan in Sullivan
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 4.0 |
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 1.0 | 5.0 | 5.0 | 5.0 |
Excellent for One Night’s Stay, but Deficient for Two Nights
Personal business brought me and my family to this part of Indiana; we had some dealings in Indianapolis and in Green County for a couple of days. Strategically, Terre Haute would be the ideal place to stay, but after reviewing Hotels.Com for lodging, I found the hotels in my price range were given less than adequate Hotels.Com ratings and the best rated was more than I wanted to pay. So I settled on Sullivan, Indiana and the Days Inn there. It had a 100% rating and was exactly in the price range I wanted. Day 1 - Upon arrival that evening, I found that the Hotels.Com ratings were 100% dead on. The 3 year old hotel was spotless; my room was comfortable, quiet and clean. I was eagerly anticipating for the Hotel Guest Review Survey I knew I would be getting from Hotels.Com, so that I could tell the world about this great place. Day 2 - Breakfast was great! Hot food (waffles) were available and the juice machine was still "out of order"; however, instead of powdery OJ that one reviewer complained of, the guests were given a pitcher of fresh OJ concentrate (I presume), which tasted excellent! Later that morning, we left for our first appointment. I mentioned to the desk clerk that our room #119 is now available for housekeeping to enter as we were leaving for most of the afternoon. When we returned that evening, much to my dismay and disbelief, our beds were not made, nor were the towels left on the bathroom floor were removed nor replaced. I was livid about this. My daughter, wanting to calm me down, picked up the dirty linen and took it to the front desk and carried back fresh towels for us. My wife and I made the beds ourselves, because it was obvious that the Days Inn desk clerk wasn’t going to do it. Then, to top it off, I called the front desk to leave a 5:30AM wake up call. No one answered. I called again and let it ring. I would estimate it rang about 100 times before it sounded like someone picked up the call and immediately hung up. I called back and let it ring again - no answer. Where in the heck was the desk clerk? What if I was having a heart attack? I know for a fact that it wasn’t my phone not working. I had previously ordered food from a local Domino’s from that phone. Plus, the next morning as I was eating breakfast, I overheard the morning desk clerk taking a call from another guest in #101, I was told, that was unable to reach the front desk by phone. This is totally unacceptable - especially the unmade condition of my room. Surely, they would know that a returning guest for a second night’s stay would expect new towels and beds made up. For this reason, I am giving Days Inn in Sullivan, Indiana the worst rating for service. This is something they need to look into and correct. One "nighters" will always be pleased with this hotel, but god help those staying two nights. Quite frankly, if guests were expected to make their own beds and restock their own towels, then they should give a partial rebate for the second night on the cost of the room. Still, in all, if you’re staying one night, you’ll be happy with Days Inn, but if you’re there for two nights, have a face-to-face talk with the help and make sure you tell them you expect your room be properly maintained sometime that day before you return that evening.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
I would recommend it
Pleasantly surprise
