The Fairmont Pierre Marques
Beachfront gem in Acapulco, across from golf course
Traveller ratings summary of The Fairmont Pierre Marques, Acapulco Hotel
| Overall satisfaction | 90% of travellers (46 of 51) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.3 | 4.1 | 4.5 | 4.3 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
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Individual ratings and reviews
All reviews displayed below have been submitted by customers who stayed at this hotel. Only the 25 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 4.0 |
One of Acapulco’s best
The resort is located in the quiet Diamante area.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Secluded, well maintained, excellent service, 5 star hotel.
When entering the gated hotel, there’s a feeling of relaxation and openess. The lobby has no walls and the staff were extremely friendly. The pools were very nice and the access to the public beach was right off the hotel’s pool area. I would recommend this hotel to anyone going down to Acapulco who doesn’t want to stay near all the shopping and noisy areas.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Great location for great price
Very helpful staff and clean room with ocean view next to beach. Food at the buffet was very good. Only a few miles from the airport. Hotel is not a high rise so it is not crowded making for easy check in and check out and lots of beach space. Huge playground for children located on premises. Away from any tourist areas but if you want the beach this is the place. Will definately consider staying there again if I go back to Acapulco.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 5.0 | 4.0 | 5.0 | 5.0 |
Very nice family vacation
We had an amazing week with our two small kids. The service is excellent, the rooms are spotless and comfortable, the kids club and playground are fun, the food is very good, the pools are perfect for small children. The only down side was that the hotel doesn’t seem to clean it’s beach front. We found small garbage all over the palapas every day. But it’s something easy to fix, if they would.
If you choose the buffet at the restaurant, children are free.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 3.0 | 3.0 | 4.0 | 3.0 |
Pretty Good Hotel
The grounds of the hotel were really nice. Although the rooms aren’t updated they were clean and comfortable. The only real complaint was that the air condtioning was not good at all. The room felt like it was 85 degrees the whole time.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 4.0 | 3.0 | 3.0 | 3.0 |
Not impressed
Not impressed, for the same amount other hotels in the area are much better.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 2.0 | 4.0 | 4.0 |
nice but old hotel
this hotel dates back to maybe... 60’s-70’s.. it’s ok, the service is good but don’t expect too much.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 2.0 | 4.0 |
Great to relax
Nice & quiet, good service (expensive) and great beach (not so crowded). If I had to say something I didn’t like... the extra charges for almost everything (extra bed, parking, ocean view, etc). There is a very nice area for kids in one of the gardens near the pool.
Traveller's tip on shopping
The LA ISLA mall is at 5 minutes driving and has great stores, fast food, restaurants, boat ride. it’s worth it.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 4.0 | 5.0 | 5.0 | 5.0 |
Peaceful and beautiful hotel
only complaint: waiters at hotel resaturant are not very friendly...
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
Is the best Hotel (and beach) in Acapulco.
The hotel has a lot of gardens and a lot of space. the meals are grate.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
One of Acapulco’s best.
Great landscape, facilities, service and food.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 3.0 | 3.0 | 4.0 | 4.0 |
good food
The food is delicious. the swimming pool are nice
Traveller's tip on dining
the pool bar is great
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent option
If you want a quiet relaxing time, in a great hotel with great service, this is the option
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 5.0 | 5.0 | 5.0 |
Great place to stay!
We have now stayed in 3 totally different locations in Acapulco (Las Brisas, Hotel Emporio right on the strip, and here). What we loved about this hotel was the proximity of the ocean and the size of it. While the Mayan palace is great, you have to pay for the beach and I didn’t think their pool was as nice. The Pierre is a nice, quiet place to really get away from it all. We had a garden view room which was 10 seconds away from the pool (don’t think paying that much more for an ocean view is worth it) and right near the beach. The food service near the pool was great and the food was good and not that expensive. We did go over to the Mayan (it was nice to have that option) for a day to use the pool and for a nice dinner. Overall it was an absolutely lovely stay and we would absolutely come here again. It was nice to be away from all of the action and be so close to a clean beach. Oh - and they have THE BEST spa products in the bathrooms!!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Excellent weekend
We love to go to this hotel because the service is wonderful!
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 4.0 |
Excellent service
Employees do more than expected to treat you as you deserve.......
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 2 | 3.0 | 2.0 | 2.0 | 2.0 |
very old.... hotel
It needs to be remodel, and smell very bad!
Traveller's tip
is a hotel for relax, out of the city.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 5.0 | 5.0 |
Second stay and will go back again
Good hotel: mid-size, quiet, in very good shape. Good breakfasts and corteous staff.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great
Quiet, very good service, great open spaces, lovely beach, good restaurants, situated in the nicest area of Acapulco.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great hotel located on the beach
The hotel accommodations and amenities - such as pools, bar, and cafe shop - were perfect. The hotel is conveniently located close to the airport and across from Walmart, MegaStore, Starbucks, Disco, etc. The main restaurant is not open continuously so if want more than the light menu at the snack bar, plan ahead. Overall it was a 9+.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Relax and Enjoy
If you enjoy the beach or pool, this is the place to be. The staff is attentive, courteous and cannot wait to assist. The hotel is campus like so you can choose the type of accommodations you prefer. Food service is excellent! I would love to go back!
Traveller's tip
The hotel is off the main strip in Acapulco and requires transportation for all activities off the property. Cabs are readily available. There is no bus service from this hotel and nothing is in walking distance.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Love the Pierre Marques
This is our second stay at the Pierre Marques. We stayed in the "towers" this time, and had a beautiful view of the ocean. The hotel is clean and staff accommodating. Would go back.
Traveller's tip on saving a few bucks
When going into the bay, go to one of the well know taxis to get a taxi. It is not only the safest way, but you will get a fair price.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 3 | 2.0 | 4.0 | 4.0 | 3.0 |
Slow Service and Noisy Room
The location of the hotel is ok and its a big hotel so that was the OK part. The part I didnt quite like was that the ice making machine was just outside my room and it was VERY NOISY. The restaurant and pool service is very slow, so you have to be very patient. I wouldnt return to this hotel. For the price I paid I expected more.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 4.0 | 4.0 |
Shame on the Fairmont
We have been going to this hotel for over 12 years. It seems that every year another service is taken away. Parking, all drinks and food as well as golf were included. Now, none of these are included in the price of the room although the price seems to double every year. What a shame that the Fairmont bought the Pierre Marques. When you go to a hotel of this quality you do not expect to be nickel and dimed to death. Unfortunately, we will begin looking for another hotel. The only saving grace is that the service remains outstanding.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 5.0 | 5.0 | 5.0 |
Great place for families
I can’t write more because of policies, this is the best place for lodging for families rather than other places focused have night time and not family time.
Go to Barra Vieja, a small county near the hotel
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