Howard Johnson Old San Juan
Business-friendly San Juan property near San Juan Cathedral
Close to Convento de Los Dominicos
This business-friendly San Juan property is situated close to Alcaldia, San Juan Cathedral, and Puerta de San Juan. Other nearby points of interest include La Fortaleza - Palacio de Santa Catalina.
See this hotel on a mapCable/satellite TV
All guestrooms include cable television, air conditioning, and coffee/tea makers.
More room informationHotel review summary of Howard Johnson Old San Juan, San Juan Hotel
| Overall satisfaction | 80% of travellers (41 of 51) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 4.0 | 3.7 | 4.2 | 3.5 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Howard Johnson Old San Juan in San Juan
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 3.0 |
Great location of the hotel
If you want to see the Old San Juan and you want to be just walking distance from everthing this place is just perfect for you.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 5 | 5.0 | 4.0 | 5.0 | 5.0 |
great location,in the heart of old san juan
front desk very helpful ,even after luggage didnt show up they called around to their sister properties and let me use their computer to file a claim with airlines!room was small but quiet and comfortable, great coffee with continental free breakfast . would definetly stay there again GREAT LOCATION TO WALK AROUND AND SHOP
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 1.0 | 2.0 | 4.0 | 1.0 |
Horrible.
This was the worst room and the worst service I’ve ever encountered in my life. The door opened right almost on top of the bed, the bathroom sink was in the actual room, the pillows were the thickness of a magazine. The shower was tiny. All of this, however, we just laughed off. Big issue is that our key never worked, from day one. After a rainy, hot day we would return to our hotel to climb the narrow stairway to our room (the elevator is old & slow) only to find that our key would not work and we would have to go down and get someone. We went several keys and whoever was at the front desk was always panicked and couldn’t get anyone to help. The last night we were there, we had made a point to get back early since we had to get up at 5 am to go to the airport. Of course, our key did not work, and hours later they couldn’t get the master key, the housekeeping keys, or even a huge long tool to open our room. No manager or supervisor was on-call. Which I felt was very unsafe. Finally, as the desk guy was downstairs frantically trying to call someone, my fiance managed to jimmy open our door with the tool(much like a car) after laying on the filthy floor for an hour trying to make it work. He got the number to the owner and supervisor and was basically told it wasn’t his problem, and to leave his complaint in writing. No apology for the inconvenience of a customer actually having to break into their own room. Completely unbelievable, for ANYONE"S standards.
