Gateway Inn & Suites
Spring Lake property with an indoor pool
Swimming pool
Gateway Inn & Suites provides an indoor pool, a business center, and wireless Internet access. Other amenities include high-speed Internet access and conference rooms.
More hotel informationRefrigerators
Guestrooms have satellite television, cable television, and direct-dial phones; rooms also include refrigerators, microwaves, and shower/tub combinations.
More room informationHotel review summary of Gateway Inn & Suites, Spring Lake Hotel
| Overall satisfaction | 61% of travellers (8 of 13) recommend this hotel | ||||
|---|---|---|---|---|---|
| Hotel service | Hotel condition | Room cleanliness | Room comfort | ||
| 3.5 | 2.6 | 2.9 | 3.2 | ||
| Scores are based on a 1 (poor) to 5 (excellent) rating system. | |||||
Most recent reviews and ratings for Gateway Inn & Suites in Spring Lake
All reviews displayed are submitted by customers who stayed at this hotel. Only the 3 most recent reviews are shown.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 3.0 | 4.0 | 4.0 |
cpmfortable stay
we stayed for 3 days in a king suite w/the outside balcony and small kitchenette. It was very convienient and the staff gave us some pots and dishes that we needed to cook. The hotel was quiet and the room was clean. The hallways and elevator seemed a little dirty. But overall we were very satisfied. The staff was very nice abd friendly.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 4 | 4.0 | 4.0 | 4.0 | 5.0 |
Welcoming and Home kinda feeling
Kinda of a messed up floor plan in getting from point A to point B. The staff was great, very nice and full of information. The room had a real medicine cabinet- pretty cool. Nice room for the money. The area it’s located in isn’t the best, be smart-lock your car doors etc.. They do have a security guard and video survelliance, but one can’t be to safe these days.
| Overall satisfaction | Hotel service | Hotel condition | Room cleanliness | Room comfort | |
|---|---|---|---|---|---|
| 1 | 4.0 | 1.0 | 2.0 | 1.0 |
Not happy with our room
We had booked for two nights but only stayed for one night because our room smelled as if someone had blown up the bathroom and not used spray. We went out and bought candles and room spray and it did not help. It was too late in the night to change rooms when we got there and wished that we had arrived earlier so that we could have found somewhere else to go. The staff are very nice and great. But maintenance/housekeeping must have dropped the ball because no room should smell like that. And come to find out it was the carpet. Not sure what happened in that room but it smelled like someone died in there. The exterior of the building does not look bad but the inside is way out dated and in major need of repair. I would not stay here again unless they had a huge sign saying it had been renovated and overhauled. The owners should be ashamed at running something in the ground like that. They have great staff and should give them a great place to work. And they should give military families somewhere great to stay when visting their loved ones going off to war. When you are going through a stressful time it is nice to have somewhere to relax. I would not recommend this place unless you are dirt poor and can’t afford anything else. It is a "roach motel" and the only thing that it is missing is the bugs but it has all the conditions of one. They staff offered to move us the next morning when we said something but we were just glad that they let us move on. Thanks to the front desk staff for finding us some pillows and I hope your owners will fix the issues. Good luck to all that stay and work there. I will hopefully not have to stay here again.
