Grand Hotel Excelsior Amalfi

NEEDS IMPROVEMENT

THIS HOTEL NEEDS UPDATING, THE OUTSIDE NEEDS PAINTING, THE FURNITURE WAS DIRTY AND NEEDED CLEANING, INSIDE THE HOTEL NEEDED PAINTING. i SENT EMAILS ASKING WHETHER IT WOULD BE GOOD FOR MY HUSBAND WHO USES A SCOOTER TO GET AROUNG BECAUSE OF BAD KNEES, THEY SAID NO PROBLEM. wE WERE TO HAVE A BUNGALO TYPE ROOM SAW THE PHOTOS AND WERE REALLY EXCITED TO SIT OUT ON THE WONDERFUL BIG PRIVATE PATIO, WE EVEN INVITED MY SISTER AND HER HUSBAND TO GO WITH US, WE PAID FOR THER TICKETS, ONCE WE ARRIVED, AND THE DESK PERSON SAW MY HUSBAND ON THE SCOOTER, SHE SAID OH, YOU WILL NOT WANT TO STAY IN THAT ROOM, SHE TOOK ME TO THE ROOM AND LED ME DOWN A FLIGHT OF STAIRS, (WHICH WAS NOT IN THE PHOTO SHE SENT TO ME WHEN BOOKING) AND SAID CAN YOUR HUSBAND COME DOWN THESE STAIRS, TO WHICH i SAID AND NEITHER COULD i. wHAT CAN YOU DO ABOUT THIS? sHE TOOK US BACK TO THE DESK AND THEN SHOWED ME THE ONLY OTHER ROOM WE COULD GET, IT WAS A SMALLER ROOM NOT A SUITE ABOUT HALF THE SIZE OF THE PREVIOUS ONE AND SURROUNDED BY OTHER ROOMS AND PEOPLE THERE WAS NO PRIVACY. i WAS VERY UPSET AS I BOOKED THIS WAY IN ADVANCE AND SENT EMAILS TELLING THEM ABOUT MY HUSBANDS BAD KNEES AND NO STAIRS AS HE HAS A SCOOTER, THEY SENT BACK AN EMAIL SAYING IT WAS JUST A SHORT WALK, AND TWO STEPS, AND HE COULD RIDE IT TO OUR ROOM tHEY ACTED LIKE THEY DID NOT CARE AND WE COULD TAKE THE LESS ROOM OR NOT, THERE WAS NO COMPASSION, NO REFUND, NO DINNER, NO ANYTHING.. THIS HOTEL IS NOT FOR ANYONE WHO HAS PROBLEMS WALKING UP AND DOWN STEPS, THEY ARE EVERYWHERE, TO THE RESTURANT, TO THE PATIO TO THE SHUTTLE BUS. THE ROOM WAS NOT CLEANED, BED NOT CHANGED BUT TWICE IN THE WEEK WE WERE THERE. THE FLOORS WERE DIRTY THE ONLY THING WE GOT FRESH TOWELS EVERY DAY. THE RESTURANT SERVED ONLY BREAKFAST AND DINNER, YOU COULD ONLY CHOOSE BETWEEN A COUPLE OF THINGS AND THERE WAS NO ROOM SERVICE. tHE SERVERS WERE NOT FRIENDLY AND ACTED AS IF IT WAS A PAIN TO SERVE. WE TRAVEL A LOT INTERNATIONALLY, AND NORMALLY WE DO NOT COMPLAINABOUT THE SERVICE OR EVEN BAD ROOMS BUT WHATEVER COULD BE WRONG WAS WITH THIS HOTEL.

Wonderful Views

We were upgraded to a garden suite on arrival - huge rooms with jacuzzi bathroom, large terrace overlooking the view of Amalfi, and extremely quiet. All the staff were friendly and welcoming and the location was excellent - only a bus ride into town and away from the hubub. The gardens were a bit neglected and the swimming pool full of flies and wasps, but overall it was a great place to stay. We will go back again soon!!

Traveller's tip on dining

Take a ten minute walk up to Pogerola where there is a nice bar/restaurant called Gerry’s Bar - food is good and relatively cheap, nice view from the open-air terrace, and music at the weekend