• What is Nectar all about?

    Nectar is the UK's largest loyalty programme. It allows you to collect points while shopping online with Expedia and in your favourite retail stores. Any points you collect can be spent on all sorts of treats from a holiday to a new wardrobe.

  • Where can I find out more about Nectar?

    Everything you need to know is online at Nectar.com

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  • Registration

    What does it cost to join?

    Nothing. Not a penny. It’s absolutely free.

  • How can I sign up?

    If you've never had a Nectar account before, just go online to register and order a card. Once you've done this your card & welcome pack within 2 weeks.

    Alternatively, you can pick up a registration pack with a Nectar card enclosed at all participating companies including Sainsbury's, Vision Express and BP.

  • Do I have to be a UK citizen to join?

    No, but you need to have a resident address in the United Kingdom (i.e. England, Scotland, Wales and Northern Ireland), the Channel Islands or the Isle of Man to collect points. For further information visit Nectar.com

  • How old do I have to be to collect Nectar points on Expedia?

    To be a Primary Nectar collector you must be 18 or older. Additional Collectors must also be over 18 except where they are on the Nectar account of their parent or legal guardian and the relevant Primary Collector is responsible for them and accepts they may redeem points for rewards. For further information visit Nectar.com

  • If my card’s lost, stolen or damaged, what do I do?

    Simply visit Nectar.com where you can manage your own account, including placing a request for a replacement card to be sent to you. Alternatively, call the Nectar Helpline team on 0844 811 0 811. They're available from 8am to 8pm weekdays and from 9am to 5pm at weekends. Nectar will send you a replacement card, and more importantly, ensure any points you have already collected are safe.

  • How do I update my Nectar account if my details change?

    To update your account simply go to Nectar.com where you can manage your own account. Alternatively, call the Nectar Helpline team on 0203 027 5943. They're available from 8am to 8pm weekdays and from 9am to 5pm at weekends.

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Collect Points

  • What can I collect Nectar points on with Expedia?

    You can collect 200 Nectar points when you book a hotel, a flight or hire a car with Expedia. Book a tailor made package by combining 2 or more of these products (i.e. flight + hotel, flight + car, flight + hotel + car) and you will collect 1,000 Nectar points.

  • Is there anything I can’t collect on with Expedia?

    You can only collect Nectar points with Expedia on hotel, flight or car hire bookings or tailor made package combinations of these products (i.e. flight + hotel, flight + car, flight + hotel + car). Other products and services available through Expedia, for example activities, are not eligible for Nectar points.

  • What are the minimum requirements to collect Nectar points?

    To collect Nectar points on Expedia.co.uk you need to have a Nectar card and then book either a hotel, flight, tailor made package (flight + hotel, flight + car, flight + car + hotel) or hire a car. If you don’t have Nectar card you can easily sign up to Nectar on Nectar.com.

  • How do I know how many Nectar points I can collect with Expedia?

    You will be able to see the number of Nectar points you can collect for each hotel, flight, car or package during your booking process on expedia.co.uk as well as on the confirmation page once you have completed your transaction.

  • How do I collect them?

    When making a booking on Expedia.co.uk enter the last 11 digits of your Nectar card number in the dedicated box on the confirmation page. (see example below) If you complete your booking over the phone with the Expedia call centre you will need to quote your Nectar card number to the call operator. Your points will then be credited to your account 30 days after you have completed your travel.

  • How can I maximise the number of Nectar points I get for a booking?

    If you choose to tailor make your own package by combining your hotel, flight or car rental (flight+hotel, flight+car, flight+hotel+car), you will be able to collect 1,000 Nectar points for each package booking made.

    Furthermore, if you pay for your transaction using the Nectar Credit Card you'll be able to collect 2 Nectar points for every £1 spent in addition to the points collected with Expedia. For further information on the Nectar Credit Card visit Nectar.com

  • When will points collected with Expedia to show in my Nectar account?

    Once you have completed your Expedia booking and entered your Nectar card number on the confirmation page, your Nectar points will then be credited to your account 30 days after travel.

  • Can I change the Nectar card number associated with a booking?

    Once you have submitted a Nectar card number for a trip you've booked, it is not possible to change the card number the points will be allocated to.

  • Is there any limit to the number of Nectar points I can collect on Expedia?

    No. You only have a limit for the transaction you make, depending on the type of product you book.

    You can collect 200 Nectar points when you book a hotel, a flight or hire a car. Booking a package by combining 2 or more of these products (flight+hotel, flight+car, flight+hotel+car) will allow you to collect 1,000 Nectar points.

  • Do my Nectar points expire?

    No. Your points are valid as long as the Nectar programme runs. For further information please visit Nectar.com.

  • Once I've submitted my Nectar card number, will the number be automatically applied to other trips I booked and/or will be booking in the future?

    No. You will need to re-enter your Nectar card number on the confirmation page each time you make a booking.

  • Can multiple travellers collect Nectar points on the same itinerary by entering more than one customer's Nectar card number?

    No. The total Nectar points collected for the whole booking will be added to one Nectar account nominated by you.

  • How can I find out how many Nectar points I have collected?

    Simply visit Nectar.com. Once you have registered your online account you can see all your points activity and your balance. You can also make changes to your account choices and order your treats.

  • Do I still collect points if I complete a booking over the phone?

    Yes. Please call the helpline on 0330 123 1235 and quote your Nectar card number to the Expedia call centre operator

  • I didn't have my Nectar card with me; can I claim the points I would have collected?

    Yes. Please call our helpline quoting your Nectar card, Itinerary number, and booking date to have your points added. Please note that name on the Expedia account and name on the Nectar card have to match.

  • 30 days has passed since I have completed my trip and I still haven't received my points

    Sorry to hear that. To verify why this happened please call the Customer helpline on 0330 123 1235. Please have your itinerary number to hand.

  • What happens if I cancel a booking?

    If you cancel a trip, you will lose the Nectar points collected with this booking.

  • What happens if I cancel part of a tailor made package?

    If you cancel an element of your package booking with Expedia, the Nectar points issued will reflect the remaining elements of the booking. For example:

    1. If you tailor make a flight+hotel+car package and you cancel just the hotel, no points will be deducted from your account and you'll be still able to collect 1,000 Nectar points for this booking.
    2. If you book a flight+hotel package and have to cancel the flight, you'll have 200 points assigned to your Nectar account instead of the original 1,000.
  • Where on Expedia can I get more information about the program rules?

    For further information you can visit the page www.expedia.co.uk/daily/Nectar/ or see Terms and Conditions.

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Bonus Points

I received a bonus Nectar points offer from Expedia, how do I collect the points?

To collect your bonus Nectar points you need to read carefully the information contained on the coupon or on the email you have received and use the web address specified. Then don't forget to enter your Nectar card number on the booking confirmation page.

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Spend points

  • How do I redeem my Nectar points with Expedia?

    You can convert your Nectar points into vouchers that can be used on Expedia.co.uk. To convert your Nectar points into a voucher please call our dedicated helpline on 0203 027 5943.

  • What can I redeem Nectar points on with Expedia?

    Once you have converted your Nectar points into vouchers, you can use them to book the following travel products on Expedia.co.uk:

    • 'Expedia Special Rate' hotels
    • Flights
    • Flight+hotel and Flight+hotel+car "create your own" packages
    • Eurostar+hotel and Eurostar+hotel+car "create your own" packages
  • What can I not redeem Nectar points on with Expedia?

    You can only redeem Nectar points to book the following travel products on Expedia.co.uk:

    • 'Expedia Special Rate' hotels
    • Flights
    • Flight+hotel and Flight+hotel+car "create your own" packages
    • Eurostar+hotel and Eurostar+hotel+car "create your own" packages

    Other products and services available through Expedia, for example car rental (not booked as part of a package) and activities, are not eligible for redemption.

  • What are the minimum requirements to redeem Nectar points?

    To redeem Nectar points on Expedia.co.uk, you need a minimum of 2,000 Nectar points. You convert your Nectar points into a voucher by calling our dedicated helpline on 0203 027 5943. The voucher amount is applicable only on the trip booking cost and not on taxes and fees. You will be responsible for paying the fees and taxes associated with your trip, so please check these amounts before redeeming your voucher. Please see the example below:

  • How do I know the number of Nectar points I can redeem with Expedia?

    Use the matrix below to calculate your voucher value available when redeeming your Nectar points.

    Please note: If your trip selected costs less than the voucher value, the Nectar voucher will not appear during the booking path.

    Points Voucher
    value
    Minimum
    fare
    2,000 £10.0 £10
    2,500 £12.5 £13
    3,000 £15.0 £15
    3,500 £17.5 £18
    4,000 £20.0 £20
    4,500 £22.5 £23
    5,000 £25.0 £25
    5,500 £27.5 £28
    6,000 £30.0 £30
    6,500 £32.5 £33
    7,000 £35.0 £35
    7,500 £37.5 £38
    8,000 £40.0 £40
    8,500 £42.5 £43
    9,000 £45.0 £45
    9,500 £47.5 £48
    10,000 £50.0 £50
    And so on, with no points limitation.

    This table shows the vouchers you can get with the Nectar points you have collected.

    The minimum number of Nectar Points you can redeem is 2,000 points - that converts to a £10 Reward Voucher.

    Once you have reached 2,000 Nectar points you can redeem a higher value voucher for every 500 Nectar points that you convert.

  • How do I redeem Nectar points with Expedia?

    Call our helpline on 0203 027 5943 and ask the operator to debit the relevant points in your Nectar account and add a voucher to your Expedia account. If you specify the trip type you plan to book; the agent can advise you on the voucher that best suits your needs. Once the voucher is added to your account you can either ask the operator to make the booking for you straight away or you can redeem it later online.

  • I already have a voucher, how do I apply it to my bookings?

    1. Firstly, check if your voucher has been successfully added to your Expedia account. To view your saved voucher, go to the “My Profile” page. (You can access this page by clicking on “My Profile” in the yellow bar at the top of almost any page on the Expedia.co.uk site) Then click on “Vouchers” in the left-hand column. You will be able to see the voucher details such as the validity end date or the redeem state.

    2. To use your voucher, click on "Use this now". You can then start selecting your trip preferences, travel dates and traveller details. You’ll find the option to add the voucher throughout the booking path so look out for the 'I have a voucher' link on the rate details or on the billing and delivery pages.

    3. Select your Nectar voucher, apply and re-price. The voucher amount will be debited from the trip-booking price (excluding taxes and fees). Please see example below:

    4. Finalise your booking and once the purchase is completed the “Vouchers” page will show that your coupon has been redeemed, and the date on which it was used.

    5. You will also receive a booking confirmation email which will again show the discount applied.

  • Is there a limit to the number of vouchers I can redeem?

    You can convert as many vouchers as your points balance will allows; however you can only apply one voucher to each Expedia booking.

  • Do my vouchers expire?

    Yes. Your vouchers are valid for one year. You’ll be able to see the details of your vouchers, including the voucher expiry date, by visiting "My Profile" (you can find the link to it in the yellow bar at the top of almost any page on the Expedia.co.uk site) and then clicking on the “Vouchers” link in the left-hand column.

  • How can I find out which voucher I’ve redeemed or already used?

    To view your saved vouchers, go to the My Profile page. (You can access this page by clicking on "My Profile" in the yellow bar at the top of almost any page on the Expedia.co.uk site) Then click on "Vouchers" in the left-hand column. You will be able to see the voucher details such as the validity end date or the redemption state.

  • Can I redeem Nectar points and complete a booking over the phone?

    Yes. Please call the redemption helpline on 0203 027 5943 and ask the operator to add a voucher into your Expedia account. Please remember to specify for which trip you are planning to use the voucher; the agent will add the voucher to your account and finalise the booking for you straight away.

  • What happens if I cancel a booking?

    If you cancel a trip, you will lose the Nectar points you redeemed on that trip. Your voucher cannot be reused and the Nectar points will not be refunded to your Nectar account. Expedia usual cancellation policy will be applied on the cash part of the booking.

  • Can I collect Nectar points on a voucher redemption booking?

    No. If you use a Nectar voucher against a trip booked on Expedia.co.uk, you won’t be able to collect Nectar points on that specific trip.

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